Lodge & Spa Trolley Driver - [S]
About The Position
The Lodge & Spa Trolley Driver safely operates resort shuttle vehicles along designated routes and transports Lodge guests to resort amenities, attractions, dining locations, recreational activities, events, and other destinations throughout Callaway Resort & Gardens. The driver follows transportation regulations, traffic laws, company policies, and safety procedures while maintaining schedules and responding to guest requests and operational changes. The role may involve operating in daytime or nighttime hours, during high-volume periods and special events, and in varying weather conditions. The driver provides friendly, professional guest service, shares accurate information about resort facilities and transportation, assists with wayfinding and passenger needs, and helps ensure guests board and exit safely. The role also coordinates with resort departments to support arrivals, departures, groups, conferences, weddings, festivals, and other events. The driver completes required vehicle inspections and documentation, maintains vehicle cleanliness, reports safety or mechanical concerns, and assists with fueling, charging, cleaning, and basic upkeep as assigned. Vehicles must be secured at the end of each shift, and any vehicle considered unsafe must not be operated.
Requirements
- Must be at least 21 years of age.
- Valid Commercial Driver's License (CDL) with appropriate passenger endorsement(s) required based on vehicle classification.
- Must maintain an acceptable motor vehicle record.
- Must meet applicable federal, state, company, and insurance requirements for commercial vehicle operation.
- Ability to successfully complete required driver training and vehicle-specific certifications.
- Strong communication and customer service skills.
- Ability to understand and follow written and verbal safety procedures.
- Ability to work independently while contributing effectively as part of the resort team.
Responsibilities
- Safely operate resort shuttle vehicles along designated routes and between guest destinations.
- Transport Lodge guests to resort amenities, attractions, dining locations, recreational activities, events, and other designated locations.
- Follow applicable transportation regulations, traffic laws, company policies, and safety procedures.
- Maintain transportation schedules while prioritizing guest and passenger safety.
- Respond to guest transportation requests and changing operational needs.
- Follow procedures for route changes, road closures, emergencies, and other operational adjustments.
- Welcome guests professionally and help create a positive first and last impression.
- Provide accurate information about resort amenities, attractions, recreation, dining, events, transportation options, and property locations.
- Assist guests with directions, wayfinding, and Lodge arrivals or departures when assigned.
- Respond professionally to guest questions, requests, and concerns, escalating issues when appropriate.
- Ensure guests safely board and exit vehicles and communicate applicable passenger safety instructions.
- Monitor passenger activity, maintain a safe environment, and ensure passenger capacity limits are observed.
- Assist with luggage, strollers, recreational equipment, and mobility or accessibility needs in accordance with established procedures.
- Immediately report accidents, incidents, unsafe conditions, or passenger concerns to the appropriate supervisor.
- Work collaboratively with resort departments and coordinate transportation for guest arrivals, departures, group movements, and special requests.
- Support transportation for conferences, weddings, group events, festivals, races, Fantasy in Lights, and other resort programs.
- Assist with guest flow and transportation during peak occupancy and high-attendance periods.
- Communicate traffic conditions, route delays, guest concerns, vehicle issues, and operational challenges to supervisors.
- Adapt to changing routes, schedules, and assignments based on business and guest needs.
- Complete required pre-trip and post-trip inspections and vehicle documentation accurately.
- Maintain cleanliness and presentation standards for assigned shuttle vehicles.
- Report mechanical concerns, safety hazards, warning indicators, vehicle damage, or maintenance needs immediately.
- Assist with fueling, charging, cleaning, and basic vehicle upkeep as assigned.
- Secure vehicles and associated equipment at the end of each shift and do not operate vehicles deemed unsafe.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
