Lodge Manager, Kenai Fjords Wilderness Lodge

Pursuit Collection•Seward, AK

3d•Onsite

About The Position

The Lodge Manager is responsible for the daily operations of Kenai Fjords Wilderness Lodge (KFWL), including housekeeping, accounting and cash control, food and beverage operations, applicable retail operations, and building maintenance. The role oversees team training and coaching, scheduling, payroll functions, and the overall team environment. It also manages safe and efficient food and beverage operations, including hiring and training food and beverage personnel, controlling labor costs, and delivering a consistently high-quality dining experience in accordance with lodge standards. In conjunction with the General Manager, the Lodge Manager oversees the operation of KFWL facilities and helps ensure guest and employee safety, service and product quality, cleanliness, maintenance, compliance, inventory, and budget monitoring. The role coordinates safety meetings and drills, timesheets, cash handling and deposits, communications with the Kenai Fjords Tours office, logistics with operations and vessel staff, and facility start-up and shut-down. The position is full-time seasonal and begins in January 2027.

Requirements

Current CPR and First Aid certification.
Training for Alcohol Professionals (TAPS).
ServSafe Food Protection Manager Certificate.
Working knowledge of tourism business principles and practices in Alaska, including state government, industry organizations, and major private-industry influences.
Working knowledge of food, beverage, and hospitality services and operations.
Working knowledge of hotel maintenance and safety standards.
Strong supervisory and leadership skills, including the ability to train, manage, and lead staff effectively.
Some college education and three to five years of practical experience in hotel and/or restaurant management or hospitality management, or an equivalent combination of education and experience providing the necessary skills, knowledge, and abilities.

Nice To Haves

Wilderness First Responder certification or higher.

Responsibilities

Provide excellent guest service to guests and team members.
Make sound judgments and anticipate issues and opportunities.
Handle guest comments, complaints, and concerns efficiently and in the guest’s best interest.
Work with other departments to support overall guest satisfaction.
Greet arriving and departing guests professionally and pleasantly.
Stay knowledgeable about daily lodge functions, activities, and area information to answer guest questions.
In conjunction with the General Manager, manage and operate KFWL facilities.
Ensure the safety and security of guests and employees on-site.
Meet or exceed company and industry standards for guest service and product quality.
Ensure facilities meet legal, industry, and company standards for cleanliness and maintenance, including cleaning and ongoing maintenance and compliance with DEC kitchen, dining, and food-storage sanitation guidelines.
Develop and coordinate regularly scheduled safety meetings and drills.
Maintain adequate daily and ongoing inventory of lodging supplies, food, and dry goods.
Participate in monitoring the operational and labor budget.
Submit accurate team member timesheets and review and approve staff timesheets.
Secure cash, arrange regular deposits, and submit them to Kenai Fjords Tours accounting promptly.
Maintain routine and emergency communication with the Kenai Fjords Tours office in Seward.
Coordinate with Kenai Fjords Tours operations and vessel staff regarding arrival times, passenger counts, shuttle times, and supply deliveries.
Coordinate and manage duties associated with starting up and shutting down KFWL facilities.
Train, coach, schedule, and support team members and oversee payroll functions.
Hire and train food and beverage department personnel, control labor costs, and ensure safe, efficient operations and a consistently high-quality dining experience.
Attend staff meetings and daily safety briefings.