Lodge Housekeeper
About The Position
The Lodge Housekeeper is responsible for cleaning, maintaining, and stocking guest rooms and assigned areas of the Hotel or Lodge. The role helps ensure that guest rooms, linen rooms, supply areas, and assigned public areas are clean, properly stocked, and maintained to provide guests with a welcoming and comfortable experience. The position requires following safety, sanitation, and security procedures while providing courteous, professional, guest-focused service. The housekeeper also responds to guest requests, identifies and reports maintenance or safety concerns, and assists with special projects and other assigned duties.
Requirements
- No prior work experience required.
- Ability to follow verbal and written instructions.
- Ability to work independently and as part of a team.
- Ability to maintain confidentiality and respect guest privacy.
- Ability to safely use cleaning supplies, tools, and equipment.
- Ability to respond to guest requests in a prompt, friendly, and professional manner.
- Ability to recognize and report maintenance, safety, or cleanliness concerns.
- Ability to provide excellent guest service in a welcoming and professional environment.
- Must be at least 18 years of age.
- Must be available to work all shifts, including weekends and holidays.
- Must be eligible to work in the United States.
- Must pass a drug test and background check for an Arizona Gaming License.
- Must adhere to Cliff Castle Casino Hotel policies, procedures, safety standards, and guest service expectations.
Nice To Haves
- High school diploma preferred.
Responsibilities
- Clean and maintain guest rooms and assigned Hotel or Lodge areas, including floors, carpets, furniture, fixtures, glass, mirrors, appliances, bathrooms, and vanity areas.
- Strip beds and remake them with fresh linens; replenish towels, linens, amenities, and other guest room supplies.
- Remove trash and debris, empty wastebaskets and ashtrays, and transport trash and dirty linen to designated areas.
- Pack and deliver guest room amenities and supplies to hotel floors; stock and maintain linen rooms and supply rooms.
- Perform assigned floor care and area cleaning, including scrubbing, waxing, stripping floors, sweeping stairwells and parking lots, and cleaning rugs, carpets, upholstery, and draperies as needed.
- Respond promptly and professionally to guest requests, delivering items such as blow dryers, irons, ironing boards, rollaway beds, extra towels, and other supplies.
- Inspect guest rooms and assigned areas for maintenance needs; assist with minor maintenance such as changing light bulbs and unplugging toilets, and report concerns requiring further attention to the Housekeeping Shift Supervisor.
- Report, properly tag, and deliver lost and found items to the Housekeeping Shift Supervisor for storage.
- Take responsibility for an assigned pass key during the shift and return it to the appropriate person at the end of the shift.
- Follow safety, sanitation, and security procedures while maintaining a professional, courteous, and guest-focused attitude.
- Assist with special projects and perform other duties as assigned.
- Provide exceptional guest service by responding promptly and working to exceed guest expectations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
