Lodge Manager, Denali Backcountry Lodge

Pursuit Collection•Kantishna, AK

1d•Remote

About The Position

The Lodge Manager oversees all aspects of Denali Backcountry Lodge (DBL) and Denali Backcountry Adventure (DBA) operations, providing leadership, direction, and operational support across the property. The role coordinates with Pursuit’s internal teams and external support services and works closely with the Denali Area General Manager and other Denali area leaders. The Lodge Manager supervises, develops, and supports the Operations Manager, Food & Beverage Manager, and other lodge leaders, ensuring guest operations and employee support functions meet standards for quality, consistency, efficiency, safety, and wellbeing. The position oversees purchasing, ordering, and inventory across departments, as well as departmental labor management, budgets, operational expenses, and cost control. It supports departmental leaders, improves operational efficiency and guest experience, and maintains property-wide service and safety standards. The role also leads onboarding and training, supports programming and concept development, communicates operational updates to stakeholders, and helps foster an inclusive, collaborative workplace. This is a full-time seasonal role beginning in January 2027. It is based at a remote lodge 92 miles by bus from the nearest main road, deep within Denali National Park. The dynamic work environment requires adaptability, collaboration across departments, and hands-on support wherever operational needs arise.

Requirements

Current CPR and First Aid certification.
Must have or obtain Training for Alcohol Professionals (TAPS) before the first day of work.
Working knowledge of food, beverage, and hospitality services and operations.
Must have or obtain an Alaska Food Worker card; ServSafe Food Protection Manager certification is accepted in lieu.
At least four years of management experience in a hotel, resort, lodge, or comparable guest operations setting, or an equivalent combination of relevant experience and training.
Ability to lead, develop, and hold managers and department leaders accountable while fostering a positive, collaborative, service-oriented work environment.
Strong communication, interpersonal, conflict-resolution, and problem-solving skills, with the ability to communicate across organizational levels.
Experience overseeing departmental budgets, labor costs, purchasing, inventory, and operational expenses, and understanding of financial performance and cost control.
Strong organizational and time-management skills, including the ability to prioritize competing demands, make sound decisions, and manage multiple operational priorities in a fast-paced environment.
Knowledge of hotel and lodging operations, including guest services, housekeeping, food and beverage, facilities, and overall property management.
Understanding of workplace safety, emergency response, risk management, sanitation, and regulatory compliance.
Ability to assess operational challenges, identify improvements, establish procedures, and implement solutions that support long-term operational success.
Ability to work effectively in a remote environment, adapt to changing operational demands, and provide hands-on support across departments as needed.
Working knowledge of Alaska tourism business principles and practices, including state government, industry organizations, and large private-industry influences.
Genuine appreciation for Alaska’s wilderness, the natural environment, and the responsibilities of operating hospitality property in a national park.

Nice To Haves

Wilderness First Responder (WFR) certification.
Multi-department leadership experience.
Experience with property management systems (PMS), point-of-sale systems (POS), scheduling platforms, payroll systems, and other operational technology.
Experience working in the Denali area or in a remote lodge, resort, or hospitality setting.
Prior experience collaborating with the National Park Service and supporting the mission, values, and stewardship responsibilities of national parks.

Responsibilities

Lead and support day-to-day operations across Denali Backcountry Lodge and Denali Backcountry Adventure, ensuring operational consistency, efficiency, and a high-quality guest experience.
Work closely with the Denali Area General Manager and other Denali area leadership.
Provide hands-on operational leadership and floor support during peak periods, leadership transitions, and unexpected management absences.
Develop, standardize, and oversee onboarding and ongoing training for DBL team members, including orientation, IT access, operational systems, SOPs, and departmental tools.
Coach, mentor, and develop department managers and leaders, promoting alignment with brand standards, company policies, accountability, and professional growth.
Serve as the primary property liaison with product representatives and collaborate with the Director of Denali Operations and Pursuit executives to maintain product quality, service standards, compliance, and brand integrity.
Oversee departmental labor management, including scheduling, staffing plans, time-off requests, and payroll practices, in alignment with business volume, operational needs, and budgets.
Identify opportunities with management and leadership teams to improve operational efficiency, workforce productivity, departmental performance, and the guest experience.
Support departmental growth, programming, and concept development in partnership with department leaders and relevant Pursuit teams.
Maintain structured verbal and written communication across departments and lodge leadership.
Prepare and submit operational updates, activity summaries, and project status reports to the General Manager and relevant stakeholders.
Champion Pursuit’s values and foster an inclusive workplace where managers, leaders, and frontline team members are supported and empowered.
Encourage community involvement through personal volunteer participation and support for team members’ engagement in local community initiatives.
Oversee ordering, purchasing, and inventory management across departments, ensuring appropriate stock levels, cost control, product quality, and efficient use of resources.
Uphold property-wide safety and service standards and support daily lodge operations and guest and employee wellbeing.