Operations Manager, Denali Cabins

Pursuit Collection•USA - Denali Cabins, AK

About The Position

The Denali Cabins Operations Manager assists the Hotel Manager with daily property operations, with primary responsibility for front desk and housekeeping, along with supportive food and beverage and Denali Backcountry Adventure (DBA) guest-service duties. This is a hands-on leadership role focused on efficient arrivals and departures, clean and guest-ready accommodations, well-trained teams, and consistent, welcoming service. The position oversees scheduling, training, coaching, performance management, and weekly timekeeping for assigned employees. The Operations Manager works closely with the Hotel Manager, food and beverage and DBA leaders, the Logistics & Transportation Manager, and maintenance leadership to coordinate guest needs, staffing, room readiness, and operational priorities. Food and beverage and DBA duties are supportive; their designated leaders retain direct management of those operations. The role may assume designated leadership responsibilities in the Hotel Manager’s absence. This is a full-time seasonal position beginning in April 2027. The work environment includes offices, guest accommodations, housekeeping areas, dining and service spaces, and outdoor environments in variable Alaska weather. The schedule is flexible and may include varied shifts, weekends, holidays, extended hours, and urgent operational coverage. Duties may involve standing, walking, bending, and assisting with room preparation, supplies, or service setup. Employees using company-provided housing must live respectfully in shared accommodations. Essential functions must be performed with or without reasonable accommodation.

Requirements

Demonstrated hospitality experience with supervisory responsibility, particularly in front desk, housekeeping, or rooms operations.
Strong leadership skills and ability to train, schedule, coach, and manage seasonal employees.
Working knowledge of room readiness, guest-service procedures, housekeeping standards, and general hotel operations.
Familiarity with food and beverage service and ability to provide operational support.
Strong organizational skills, attention to detail, and sound judgment.
Ability to manage competing priorities, resolve problems, and work effectively under pressure.
Excellent interpersonal and guest-service skills.
Strong verbal and written communication skills.
Ability to work independently and collaboratively with minimal supervision.
Proficiency with standard office software and ability to use property management, reservation, and timekeeping systems.
Ability to learn and communicate company policies, property services, and approved DBA guest information.
Current Training for Alcohol Professionals (TAP/TAPS) certification, or ability to obtain it before the first day of work.
Working knowledge of food, beverage, and hospitality services and operations; must have or obtain an Alaska Food Worker card. ServSafe Food Protection Manager certification is accepted in lieu.
Current CPR and First Aid certification by the first day of work.
Willingness to work varied shifts, weekends, holidays, and extended hours as needed.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

Experience supervising both front desk and housekeeping teams.
Experience in seasonal Alaska hospitality or remote-property operations.
Experience supporting food and beverage service or tour-related guest services.
Knowledge of Denali-area attractions, activities, and transportation options.
Experience with seasonal property openings and shutdowns.
Wilderness First Responder certification is desirable.

Responsibilities

Lead daily front desk operations, including supervising employees, managing schedules, training and coaching staff, and ensuring guest service, efficiency, and adherence to service standards.
Oversee guest arrivals and departures, registration, room assignments, accessibility accommodations, records, payment processing, and coordination with other departments.
Handle guest relations by responding to comments, resolving complaints and service issues, providing property and transportation information, and escalating significant concerns.
Lead housekeeping staffing, schedules, daily assignments, and quality standards for guest accommodations and public spaces.
Coordinate and inspect room readiness, and implement corrective actions to maintain service and brand standards.
Train and support housekeeping employees in cleaning procedures, sanitation, equipment use, and efficiency; assist with room preparation and cleaning as needed.
Manage housekeeping inventories, lodging supplies, room status, facility readiness, and coordination of maintenance needs.
Partner with food and beverage leadership on service schedules, dietary accommodations, special events, and operational communication.
Support food and beverage operations through staffing coordination, service coverage, event setup, inventory support, and other operational needs.
Promote food safety, sanitation, and responsible alcohol-service standards, and communicate guest feedback and service concerns.
Support DBA leadership with guest inquiries, arrival preparation, check-in assistance, and guest communications as requested.
Ensure front desk employees have current approved information about DBA offerings, meeting locations, departure requirements, and schedules.
Communicate guest counts, special requests, and relevant guest information to DBA leadership and the logistics team; help guests prepare for departures and direct them to meeting or loading areas.
Relay DBA delays, schedule changes, and service updates using information provided by DBA leadership; leave DBA operational decisions and driver supervision to DBA leadership.
Lead and develop front desk and housekeeping employees through onboarding, training, coaching, performance management, and employee development.
Create schedules, oversee staffing coverage and daily priorities, approve time records, and balance operational needs with labor budgets.
Promote accountability, teamwork, and respectful communication through departmental shift meetings, performance feedback, and handling employee relations and conduct matters in partnership with leadership and the People Team.
Coordinate daily departmental operations and resources, and partner with the Hotel Manager on property operations and cross-functional communication.
Coordinate maintenance, logistics, issue tracking, emergency communications, and seasonal opening and closing preparations.
Assume designated leadership responsibilities in the Hotel Manager’s absence to maintain operational continuity, service standards, and team support.
Monitor labor, supply usage, and operating expenses against approved budgets and identify opportunities to improve efficiency and service delivery.
Follow purchasing, inventory, cash-handling, payment-security, and financial-reporting procedures; maintain accurate records and timely reconciliations.
Support ordering, operational reporting, continuous improvement, and cross-departmental needs as required.
Promote guest and employee safety; reinforce company policies and hospitality safety, cleaning, and sanitation standards; identify, document, and report hazards, incidents, and maintenance concerns.
Ensure assigned employees understand emergency procedures and reporting expectations, and participate in emergency response within training limits and established procedures.
Maintain a professional appearance, punctuality, and readiness for work; perform other duties as assigned.