Outpost Supervisor - Postcard Cabins Machimoodus

Hotel Equities Group, LLC • East Haddam, CT

9d

About The Position

Hotel Equities is seeking an Outpost Supervisor for Postcard Cabins Machimoodus. The role supervises front desk operations to ensure guests receive a high level of service and hospitality. It includes greeting and assisting guests, managing reservations and arrivals and departures, handling payments and guest accounts, responding to inquiries and complaints, and providing accurate information about the hotel and local area. The supervisor also trains and coaches front desk team members, coordinates with other departments, follows company and hotel procedures, and supports sales and revenue goals.

Requirements

• High school diploma, secondary qualification, or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
• Ability to speak, read, write, and understand the primary language used in the workplace.
• Good verbal and written communication skills.
• Basic computational ability and basic computer skills.
• Knowledge of the hotel, its services and facilities, and general knowledge of the local city and its attractions.
• Ability to work a flexible schedule, including nights, weekends, and/or holidays.
• Ability to stand and maintain well-paced mobility for up to four hours at a time and reach other hotel departments promptly.
• Ability to lift up to 15 pounds occasionally.
• Ability to grasp, write, stand, sit, walk, perform repetitive motions, bend, climb, and use listening, hearing, and visual abilities required for the role.
• Ability to spend extended periods viewing a computer screen and to use necessary office equipment with manual and finger dexterity.
• Basic math, reading, and writing abilities for handling payments and completing records and paperwork.
• Problem-solving, reasoning, motivating, and training abilities.
• Passion for people and service and strong communication skills when interacting with guests and employees.

Responsibilities

• Supervise front desk operations and ensure an optimal level of guest service and hospitality.
• Train, direct, coach, and counsel front desk team members and resolve operational issues.
• Greet and welcome guests, verify reservations and guest information, register guests, and provide recognition to members of preferred guest programs.
• Accept guest payments, maintain the house bank, make deposits, report receipts, cash checks, and exchange currency.
• Handle reservations, check-ins, check-outs, telephone inquiries, guest messages, wake-up calls, mail, and faxes accurately and courteously.
• Respond promptly to guest complaints and resolve issues efficiently to maintain customer satisfaction.
• Assist guests with luggage and laundry or dry-cleaning needs; operate or assist with shuttle or transportation service if applicable.
• Provide information about the hotel, its services, facilities, local area, and attractions; use guests’ names and identify incoming VIPs.
• Follow company standard operating procedures, associate handbook policies, and hotel work rules.
• Maintain effective communication with departments and shifts through meetings, log books, and bulletins; communicate pertinent information and update the log book.
• Assist other departments in emergencies and perform other assignments as directed by the General Manager.
• Handle and account for keys, follow security and emergency procedures, and protect guests’ room numbers.
• Promote room sales, upgrades, hotel amenities and outlets, pantry items, and the franchise honors program; report potential sales contacts to the sales department.
• Ensure guests establish credit at check-in and follow credit, inventory, cash-bank, and payment control procedures.
• Verify reservation and payment details, obtain required identity verification and approval codes, record special billing instructions, notify accounting, and complete shift closing accurately.

Benefits

• Medical, dental, and vision coverage
• Vacation and holiday pay
• Same-day pay available
• Employee Assistance Program
• Career growth opportunities and Manager Training Program
• Reduced room rates throughout the portfolio
• Third-party perks, including movie tickets and attractions
• 401(k)
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Referral program
• Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED