Operations Manager, Kenai Fjords Wilderness Lodge

Pursuit Collection•Seward, AK

3d•Onsite

About The Position

The Operations Manager assists the Lodge Manager with the management and daily operation of all facilities at Kenai Fjords Wilderness Lodge. Responsibilities span housekeeping, accounting and cash control, food and beverage, applicable retail operations, and building maintenance. The role also supports safe and efficient lodging and food and beverage operations, staff training and coaching, scheduling and payroll, team development, labor cost control, and compliance with safety standards. The Operations Manager helps oversee facility operations and guest service, maintains communication with the Kenai Fjord Tours office and coordinates with operations and vessel staff on arrivals, passenger counts, shuttles, and supply deliveries. The position includes seasonal facility startup and shutdown duties, emergency response participation, and living in close quarters with others in a remote wilderness setting. This is a full-time seasonal role beginning in April 2027.

Requirements

Current CPR and First Aid certification; must have or be able to obtain Training for Alcohol Professionals (TAPS).
Must have or be able to obtain an Alaska Food Handlers Certificate.
Working knowledge of food, beverage, and hospitality services and operations.
Working knowledge of hotel-industry safety standards.
Strong supervisory and leadership skills, including the ability to train, manage, and lead staff effectively.
Good judgment, sound decision-making, and effective problem-solving skills.
Ability to work independently, as part of a team, and with minimal supervision.
Excellent interpersonal skills and the ability to work cooperatively with management, staff, affiliated-company employees, and outside business associates.
Excellent time-management skills and ability to manage multiple tasks and work effectively under pressure.
Strong oral and written communication skills, including the ability to write reports, business correspondence, and procedures manuals, and present information and respond to questions.
In-depth knowledge of company policies, procedures, and employee programs.
Proficiency with industry-standard computer software and databases.
Ability to work extended hours, various shifts, weekends, and holidays.
Ability to live in close quarters with others in a remote wilderness setting.
Practical experience in hotel and/or restaurant management or hospitality management, or a combination of education and experience providing the necessary skills, knowledge, and abilities.

Nice To Haves

Wilderness First Responder certification or higher.

Responsibilities

Provide excellent guest service and work with other departments to support overall guest satisfaction.
Use sound judgment, anticipate issues and opportunities, and handle guest comments, complaints, and concerns efficiently.
Ensure guests’ special needs are met; greet arriving and departing guests professionally; and answer questions about lodge and local activities.
Assist the Lodge Manager with overall management and operation of lodge facilities.
Help ensure the safety and security of guests and employees, and that guest service and product quality meet or exceed company and industry standards.
Ensure facilities meet legal, industry, and company cleanliness and maintenance standards, including routine cleaning and ongoing maintenance.
Maintain adequate inventory of lodging supplies, food, and dry goods.
Coordinate and manage facility startup and shutdown, including start- and end-of-season duties.
Develop and manage staff schedules and duty rosters; submit accurate team-member timesheets.
Train and coach staff to consistently apply customer service principles and support guest satisfaction.
Secure cash, ensure regular deposits, and submit them to KFT accounting in a timely manner.
Participate in monitoring operational and labor budgets and assist with department labor cost control.
Maintain routine and emergency communication with the Kenai Fjord Tours office in Seward.
Coordinate with Kenai Fjord Tours operations and vessel staff regarding arrival times, passenger counts, shuttle times, and supply delivery.
Ensure food and beverage products are consistently high quality and served promptly.
Participate in emergency response activities, including firefighting and emergency medical activities within the limits of training.
Coordinate with and assist department leaders with ordering, inventory, special events, scheduling, staffing, and safety training.
Arrive on time, ready to work, in a clean uniform and with a neat, clean appearance.
Perform other duties as assigned.