Operations Manager, Denali Backcountry Lodge

Pursuit Attractions and Hospitality•Usa, AK

2d•Onsite

About The Position

The Operations Manager leads Front Desk and Rooms operations at Denali Backcountry Lodge and provides operational leadership and support across Naturalist, Guest Services, Housekeeping, and Custodial departments. The role supervises and develops the Lead Naturalist and Lead Housekeeper, ensuring guest-facing services and room operations meet standards for quality, consistency, efficiency, cleanliness, sanitation, and service. It also oversees ordering, purchasing, and inventory management for guest services and room operations, balancing stock levels, cost control, product quality, and resource use. This is a full-time seasonal position beginning in April 2027 at a remote lodge located deep within Denali National Park, 92 miles by bus from the nearest main road. The work requires adaptability, collaboration across departments, and willingness to support the broader operation beyond traditional role boundaries. The Operations Manager is part of the lodge leadership team and contributes to a safe, high-quality guest and employee experience.

Requirements

Must have or be able to obtain an Alaska TAPs alcohol management certificate.
Must be at least 21 years old and hold a valid U.S. driver's license to operate a company vehicle if necessary.
Must have or be able to obtain an Interpretive Guide certification.
Working knowledge of safety standards in the hotel industry.
Strong supervisory and leadership skills, including the ability to train, manage, and lead staff effectively.
Strong oral and written communication skills, including the ability to write reports, business correspondence, and procedures manuals and to present information and respond to questions.
In-depth knowledge of company policies, procedures, and employee programs.
Proficiency with industry-standard computer software and databases.
Ability to work extended hours, various shifts, holidays, and weekends.
Ability to live in close quarters with others in a remote wilderness setting.
Restaurant management, hospitality management, or a combination of education and experience that provides the necessary skills, knowledge, and abilities.
Ability to lift and carry up to 50 pounds regularly and to lift, stand, and bend throughout shifts of eight or more hours.

Nice To Haves

CPR and First Aid certifications.
Wilderness Responder (WFR) or EMT certification.
Knowledge of Denali flora, fauna, and history.

Responsibilities

Lead and support day-to-day guest operations across Denali Backcountry Lodge and Denali Backcountry Adventure, ensuring operational consistency and a high-quality guest experience.
Provide hands-on operational leadership and on-floor coverage during peak periods, leadership transitions, and unexpected manager absences.
Develop, standardize, and oversee onboarding and ongoing training for guest service employees, including orientation, IT access, operational systems, SOPs, and departmental tools.
Coach and develop Naturalist and housekeeping leaders, ensuring alignment with brand standards, company policies, and operational expectations.
Serve as the primary property liaison with product representatives and collaborate with the Hotel Manager to maintain service quality, compliance, and brand integrity.
Monitor and guide departmental labor management, including scheduling, staffing plans, time-off requests, and payroll practices, in line with business volume and budget goals.
Collaborate with the management and leadership team to improve operational efficiency, workforce productivity, and the guest experience.
Support activity development, programming, and concept creation with the Front Desk and Housekeeping teams.
Maintain structured verbal and written communication across teams and lodge leadership.
Prepare and submit operational updates, activity summaries, and project status reports to the Hotel Manager and relevant stakeholders.
Model Pursuit's values, foster an inclusive workplace, and support leaders and frontline team members.
Participate in volunteer activities and encourage team member involvement in local community initiatives.
Provide excellent service to guests and team members; use sound judgment and anticipate issues and opportunities.
Handle guest comments, complaints, and concerns efficiently and in the guest's best interest.
Work with other departments to support guest satisfaction and ensure guests' special needs are met.
Greet arriving and departing guests professionally and pleasantly.
Stay informed about daily lodge functions and area activities to answer guest questions.
Perform other duties as assigned.