Operations Manager, Denali Cabins

Pursuit Attractions and Hospitality•Usa, AK

About The Position

The Operations Manager at Denali Cabins assists the Hotel Manager with daily property operations, with primary responsibility for front desk and housekeeping and supporting responsibilities in food and beverage and Denali Backcountry Adventure (DBA) guest services. This hands-on leadership role helps ensure efficient arrivals and departures, clean and guest-ready accommodations, well-trained teams, and consistent, welcoming service. It oversees scheduling, training, coaching, performance management, and weekly timekeeping for assigned employees, and coordinates guest needs, staffing, room readiness, and operational priorities with property leaders. Food and beverage and DBA support is provided in coordination with their designated leaders, who retain direct responsibility for those operations. The role leads front desk and housekeeping operations, oversees guest relations and room readiness, and coordinates with other departments on guest service, maintenance, logistics, and operational readiness. It supports food and beverage service and DBA guest communications as requested, while maintaining clear operational responsibility boundaries. The Operations Manager partners with the Hotel Manager on property operations and may assume designated leadership responsibilities in the Hotel Manager’s absence. This is a full-time seasonal position beginning in April 2027. Work takes place in offices, guest accommodations, housekeeping areas, dining and service spaces, and outdoor environments in variable Alaska weather. The schedule is flexible and may include varied shifts, weekends, holidays, extended hours, and urgent coverage outside regular working hours. Duties may involve standing, walking, bending, and assisting with room preparation, supplies, or service setup. Employees using company-provided housing must live respectfully in shared accommodations. Essential functions must be performed with or without reasonable accommodation.

Requirements

Demonstrated hospitality experience with supervisory responsibility, particularly in front desk, housekeeping, or rooms operations.
Strong leadership ability, including the ability to train, schedule, coach, and manage seasonal employees.
Working knowledge of room readiness, guest-service procedures, housekeeping standards, and general hotel operations.
Familiarity with food and beverage service and ability to provide operational support.
Strong organizational skills, attention to detail, and sound judgment.
Ability to manage competing priorities, resolve problems, and work effectively under pressure.
Excellent interpersonal and guest-service skills.
Strong verbal and written communication skills.
Ability to work independently and collaboratively with minimal supervision.
Proficiency with standard office software and ability to use property management, reservation, and timekeeping systems.
Ability to learn and communicate company policies, property services, and approved DBA guest information.
Current TAP/TAPS certification, or ability to obtain it before the first day of work.
Working knowledge of food, beverage, and hospitality services and operations; must have or obtain an Alaska Food Worker Card, with ServSafe Food Protection Manager accepted in lieu.
Current CPR and First Aid certification by the first day of work.
Willingness to work varied shifts, weekends, holidays, and extended hours as needed.
Ability to work in offices, guest accommodations, housekeeping areas, dining and service spaces, and outdoor environments in variable Alaska weather.
Ability to perform duties involving standing, walking, bending, and assisting with room preparation, supplies, or service setup.
If using company-provided housing, willingness to live respectfully in shared accommodations.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

Experience supervising both front desk and housekeeping teams.
Experience in seasonal Alaska hospitality or remote-property operations.
Experience supporting food and beverage service or tour-related guest services.
Knowledge of Denali-area attractions, activities, and transportation options.
Experience with seasonal property openings and shutdowns.
Wilderness First Responder certification.

Responsibilities

Lead daily front desk operations, including supervising employees, managing schedules, training and coaching, and maintaining guest-service and operational standards.
Oversee guest arrivals and departures, registration, room assignments, accessibility accommodations, records, payment processing, and coordination with other departments.
Serve as the primary guest-relations contact by responding to feedback, resolving complaints and service issues, communicating property and transportation information, and escalating significant concerns.
Lead housekeeping staffing, scheduling, daily assignments, and quality standards for guest accommodations and public spaces.
Coordinate room readiness with housekeeping and front desk teams, conduct inspections, and implement corrective actions.
Train and support housekeeping employees on cleaning procedures, sanitation, equipment use, and efficiency; assist with room preparation and cleaning as needed.
Manage housekeeping inventory and lodging supplies, monitor room status, and coordinate maintenance needs and repairs.
Partner with food and beverage leadership on service schedules, dietary accommodations, special events, and interdepartmental communication.
Support food and beverage operations through staffing coordination, service coverage, event setup, inventory support, and other operational needs.
Promote food safety, sanitation, and responsible alcohol service standards, and communicate guest feedback and service concerns.
Support DBA leadership with guest inquiries, arrival preparation, check-in assistance, and guest communications as requested.
Ensure front desk employees have current, approved DBA information, including offerings, meeting locations, departure requirements, and schedules.
Communicate guest counts, special requests, and relevant guest information to DBA leadership and logistics; help guests prepare for departures and direct them to meeting or loading areas.
Relay DBA delays, schedule changes, and service updates using information provided by DBA leadership; leave DBA operations, driver supervision, and operating decisions with DBA leadership.
Lead and develop front desk and housekeeping teams through onboarding, training, coaching, performance management, and employee-development initiatives.
Plan workforce needs by creating schedules, overseeing staffing coverage and daily priorities, approving time records, and balancing operational needs with labor budgets.
Promote accountability, teamwork, and respectful communication through shift meetings, performance feedback, and employee-relations support in partnership with leadership and the People Team.
Coordinate departmental operations and resources to support efficient service, strong team performance, property goals, and guest expectations.
Partner with the Hotel Manager on daily property operations, cross-functional coordination, and communication among departments.
Coordinate maintenance, logistics, and operational readiness, including issue tracking, emergency communications, and seasonal opening and closing preparations.
Assume designated leadership responsibilities when the Hotel Manager is absent, maintaining operational continuity and service standards.
Monitor labor, supply usage, and operating expenses against approved budgets and identify opportunities to improve efficiency and service delivery.
Follow company purchasing, inventory, cash-handling, payment-security, and financial-reporting procedures; maintain accurate records and timely reconciliations.
Assist with ordering, operational reporting, continuous improvement, and cross-departmental needs.
Promote guest and employee safety and security; reinforce company policies and applicable safety, cleaning, and sanitation standards; identify, document, and report hazards, incidents, and maintenance concerns.
Ensure assigned employees understand emergency procedures and reporting expectations, and participate in emergency response within training limits and established procedures.
Maintain professional appearance, punctuality, and readiness for work; perform other duties as assigned.