Hotel Manager, Denali Cabins

Pursuit Collection•USA - Denali Backcountry Adventure, AK

About The Position

The Hotel Manager oversees all aspects of Denali Cabins operations, providing leadership, direction, and operational support across the property while coordinating with Pursuit’s internal teams and external support services. The role supervises, develops, and supports the Operations Manager, Food & Beverage Manager, and other lodge leaders, ensuring guest operations and employee support functions meet standards for quality, consistency, efficiency, and wellbeing. The Hotel Manager oversees ordering, purchasing, and inventory management across departments, including stock levels, cost control, product quality, and effective use of resources. The role upholds property-wide safety and service standards, supports departmental leaders, manages daily operations, meets financial goals, and contributes to an exceptional guest and employee experience. The work environment is dynamic and collaborative, and the role requires adapting to operational needs and providing hands-on support wherever needed. This is a full-time seasonal position beginning in January 2027.

Requirements

Current CPR and First Aid certification; Wilderness First Responder certification is desirable.
Must have or obtain Training for Alcohol Professionals (TAPS) before the first day of work.
Working knowledge of food, beverage, and hospitality services and operations; must have or obtain an Alaska Food Worker card. ServSafe Food Protection Manager certification is accepted in lieu.
At least four years of management experience in a hotel, resort, lodge, or comparable guest operations setting, or an equivalent combination of relevant experience and training.
Demonstrated ability to lead, develop, and hold managers and department leaders accountable while fostering a positive, collaborative, service-oriented work environment.
Strong communication, interpersonal, conflict-resolution, and problem-solving skills, with the ability to communicate across organizational levels.
Experience overseeing departmental budgets, labor costs, purchasing, inventory, and operating expenses, with knowledge of financial performance and cost control.
Strong organizational and time-management skills, including the ability to prioritize competing demands, make sound decisions, and manage multiple priorities in a fast-paced environment.
Knowledge of hotel and lodging operations, including guest services, housekeeping, food and beverage, facilities, and property management.
Understanding of workplace safety, emergency response, risk management, sanitation, and regulatory compliance.
Ability to assess operational challenges, identify improvements, establish procedures, and implement solutions that support long-term operational success.
Ability to work effectively in a remote environment, adapt to changing operational demands, and provide hands-on support across departments.
Must be able to regularly lift and carry up to 50 pounds.
Must be able to lift, stand, and bend throughout an 8+ hour shift.
Must be at least 21 years of age and hold a valid U.S. driver’s license.
Must obtain a non-CDL/DOT medical certificate physical to operate certain vehicles before the start date.

Nice To Haves

Wilderness First Responder (WFR) certification.
Multi-department leadership experience.
Experience with property management systems (PMS), point-of-sale systems (POS), scheduling platforms, payroll systems, and other operational technology.
Experience working in the Denali area or in a remote lodge, resort, or hospitality setting.

Responsibilities

Lead and support day-to-day operations at Denali Cabins, ensuring operational consistency, efficiency, and a high-quality guest experience.
Work closely with the Denali Area General Manager and other Denali area leaders.
Provide hands-on operational leadership and floor support during peak periods, leadership transitions, and unexpected management absences.
Develop, standardize, and oversee onboarding and ongoing training for team members, including orientation, IT access, operational systems, SOPs, and departmental tools.
Coach, mentor, and develop department managers and leaders, promoting accountability and professional growth while ensuring alignment with brand standards, policies, and operational expectations.
Serve as the primary property liaison with product representatives, collaborating with the Area Manager and Pursuit executive leadership to maintain product quality, service standards, compliance, and brand integrity.
Oversee departmental labor management, including scheduling, staffing plans, time-off requests, and payroll practices, in alignment with business volume, operational needs, and budgets.
Collaborate with management and leadership teams to improve operational efficiency, workforce productivity, departmental performance, and the guest experience.
Support departmental growth, programming, and concept development with department leaders and relevant Pursuit teams.
Maintain structured verbal and written communication across departments and Denali leadership to support alignment, accountability, transparency, and collaboration.
Prepare and submit operational updates, activity summaries, and project status reports to the General Manager and relevant stakeholders.
Champion Pursuit’s values and foster an inclusive, engaging workplace where managers, leaders, and frontline team members are supported.
Encourage community involvement through personal volunteer participation and by supporting team engagement in local community initiatives.
Oversee ordering, purchasing, and inventory management across departments, maintaining appropriate stock levels, cost control, product quality, and efficient resource use.
Uphold property-wide safety and service standards, support departmental leaders, manage daily lodge operations, and meet financial goals.