Logistics & Transportation Manager, Denali

Pursuit Collection•USA - Denali Backcountry Adventure, AK

About The Position

The Logistics & Transportation Manager leads Denali Backcountry Lodge logistics and Denali Cabins shuttle operations while supporting Denali Backcountry Adventure transportation needs. The role manages guest check-in and transfers, passenger and supply manifests, supply movements, logistics facilities, and the daily work of logistics crew members and Denali Cabins shuttle drivers. The manager ensures guests, luggage, supplies, and equipment are assigned to the correct transportation, loaded accurately, and accounted for throughout their journey. For Denali Backcountry Adventure, the position serves as a transportation coordination and operational support partner, working with its Operations Manager on schedules, vehicle availability, guest movements, and service disruptions. Primary responsibility for Denali Backcountry Adventure operations and direct supervision of its drivers remains with designated leadership. The manager works closely with the Operations Manager, property leadership, guest services, aviation providers, and the Fleet Maintenance Manager to maintain safe, organized, guest-focused operations in a remote, seasonal hospitality environment. This is a full-time seasonal role beginning in April 2027. Work takes place in offices, vehicles, storage facilities, coolers, loading areas, and outdoors in variable Alaska weather. The role includes travel between operating locations and may involve shifts exceeding eight hours, weekends, holidays, early mornings, evenings, and scheduled on-call coverage as needed. Regular physical activities include lifting and carrying items weighing up to 50 pounds, standing, walking, bending, and loading and unloading.

Requirements

Demonstrated experience in logistics, transportation, shuttle operations, or a related field.
Previous supervisory experience, including scheduling and directing operational teams.
Strong organizational skills and ability to maintain accurate transportation, delivery, and passenger records.
Excellent driving record and ability to meet company driving and insurance requirements.
At least 21 years old and possession of a valid U.S. driver’s license.
Obtain the required DOT medical examiner’s certificate before the start date when assigned to vehicles requiring medical qualification, including applicable non-CDL vehicles.
Strong communication, guest service, problem-solving, and time-management skills.
Professional demeanor, willingness to accept direction, and ability to adapt to changing priorities.
Ability to work independently and collaboratively to meet operational standards.
Ability to use spreadsheets, scheduling tools, manifests, and operational recordkeeping systems.
Willingness to work a variable schedule and travel between operating locations.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Experience in remote Alaska logistics, hospitality transportation, or tourism operations.
Experience coordinating airplane or helicopter passenger and freight manifests.
Experience handling food, fuel, propane, or other materials requiring specialized transportation procedures.
Familiarity with applicable commercial vehicle requirements.
Current commercial driver’s license with appropriate endorsements.
Experience developing driver training and emergency response procedures.

Responsibilities

Lead daily logistics operations supporting Denali Backcountry Lodge and associated guest and supply movements.
Directly supervise an approximately six-person team of logistics crew members and Denali Cabins shuttle drivers.
Plan supply runs, deliveries, pickups, and transfers with department leaders and transportation providers.
Establish order deadlines, delivery schedules, loading priorities, and contingency plans for critical supplies.
Ensure goods are received, checked, staged, secured, and delivered accurately.
Maintain delivery and inventory-transfer records; investigate and reconcile shortages, damaged goods, missing items, and delivery discrepancies.
Ensure temperature-sensitive, hazardous, or regulated materials are handled and transported according to applicable requirements and carrier procedures.
Coordinate guest transportation by vehicle, airplane, and helicopter, including check-in, passenger assignments, baggage handling, and freight movement.
Prepare and reconcile passenger and freight manifests for accuracy and compliance with operational and transportation requirements and safety rules.
Communicate transportation schedules, guest counts, special assistance needs, and operational updates to internal teams and transportation partners.
Troubleshoot transportation challenges and coordinate contingency plans to minimize disruption and support guest satisfaction.
Coordinate transportation resources, schedules, and operational logistics with property leadership and fleet management.
Provide operational support for guest transportation and logistics, communicating and resolving issues affecting service delivery, staffing, and transportation availability.
Coordinate receipt, storage, handling, and transportation of luggage, supplies, equipment, and other operational materials.
Maintain organized, safe, and compliant logistics areas, including proper storage and handling of food, fuel, propane, waste, and other materials.
Operate company vehicles and collaborate with cross-functional teams to support daily logistics and guest satisfaction.
Address transportation-related guest questions, concerns, and special requests, resolving or escalating them as appropriate.
Assist guests with transportation needs, including accommodations for disabilities or mobility limitations, and provide accurate information for a safe, positive experience.
Lead and develop team members through training, scheduling, coaching, performance management, and workforce planning.
Conduct team briefings, manage staffing coverage, and communicate transportation schedules, guest movements, deliveries, and operational priorities.
Train employees on operational procedures, communication protocols, manifest accuracy, guest service, and emergency response practices; foster accountability, collaboration, and safety.
Enforce company policies, driving standards, regulatory requirements, and transportation documentation procedures.
Monitor vehicle and driver readiness, including inspections, maintenance coordination, work schedules, and fitness-for-duty requirements.
Address safety concerns, coordinate emergency response activities, and adjust transportation services when conditions do not support safe operation.
Maintain transportation plans, communicate schedule changes and service disruptions, and evaluate performance to improve daily transportation and logistics operations.