Lockbox Remittance Specialist

Busey Bank • Creve Coeur, MO

5d

About The Position

The Lockbox Remittance Specialist I services lockbox clients by preparing mailed paper checks for deposit while maintaining high production and accuracy. The role processes deposits for direct and indirect customers and follows standard operating procedures and customer-specific instructions. It also supports quality assurance, research, imaging operations, and team needs while protecting confidential customer account information.

Requirements

• Strong oral and written communication skills.
• Excellent organizational skills.
• Keen sense of quality control and practices.
• Attention to detail and focus on meeting deadlines.
• Ability to analyze and comprehend client standard operating procedures and instructions.
• Ability to complete multiple manual tasks per transaction and/or client with precision.
• Ability to sit, stand, and walk for long periods of time.
• Ability to be a team player and maintain a positive attitude.
• Ability to make judgment calls regarding routine duties and refer non-routine situations to a supervisor and/or manager.

Responsibilities

• Sort incoming mail into the correct customer bins.
• Prepare work batches by removing payments and forms from envelopes.
• Process lockbox deposits for direct and indirect customers.
• Follow standard operating procedures and customer-specific instructions during data entry and processing.
• Verify checks according to customer-specific processing instructions.
• Balance and reconcile electronic and paper documentation.
• Analyze work for accuracy and completeness and conduct non-routine research.
• Operate high-speed imaging and extraction Opex equipment.
• Re-associate check images with corresponding materials and validate image quality.
• Maintain HIPAA and customer account confidentiality and follow policies and procedures for internal audits and security.
• Assist immediate team members as needed.
• Refer non-routine situations to a supervisor and/or manager.

Benefits

• 401(k) match
• Profit sharing
• Employee stock purchase plan
• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Long-term disability coverage
• Supplemental voluntary life insurance
• Short-term disability coverage
• Wellness incentives
• Employee assistance program
• Pre-tax health savings accounts (for eligible associates)
• Flexible spending accounts (for eligible associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed