Accounts Receivable/Lockbox Specialist I

S&T Bank•Columbus, OH

2d•$15 - $28

About The Position

Performs administrative and clerical duties in support of the Wholesale and/or Retail Lockbox groups and bank mail deposits and payments. The role processes incoming mail, lockbox items, deposits, and payments; supports customer communications and access to lockbox information; and helps maintain accurate records, procedures, and customer service.

Requirements

High school diploma or equivalent.
One to two years of general experience.
Ability to operate keypad devices, electronic equipment, and office equipment.
Ability to use manual dexterity skills for typing and data entry.
Ability to occasionally lift and/or move up to 30 pounds.
Close vision at 18–20 inches and depth perception for computer work.
Ability to stand, reach, kneel, or bend frequently throughout an eight-hour shift.

Responsibilities

Sort, open, and distribute incoming mail from various Post Office boxes.
Process, balance, and report incoming mail items, lockbox items, deposits, and payments in a timely manner.
Use knowledge of customer lockbox agreements to meet deadlines, communicate with customers, and meet processing expectations.
Accurately process Wholesale and Retail lockbox payments, including scanning checks and supporting documentation.
Prepare scanned mail and lockbox paper items for retention, and prepare and mail paper items to customers when appropriate.
Send exceptions, image statements, and other lockbox activity notifications to customers on the schedule specified in their agreements.
Create and maintain customer website access to historical data and reports.
Serve as the primary contact for lockbox customers and assist with questions about incoming payments, accounts receivable files, and websites.
Assist with opening and closing lockbox accounts.
Assist with the monthly production tracking log used for customer billing and departmental productivity tracking.
Scan Lockbox reports and documents received from other departments and commit them to Optima/OnBase for retention.
Serve as the primary contact for equipment and software vendors and maintain working relationships with courier services.
Understand, maintain, and ensure the accuracy of Lockbox products, procedures, and policies.
Assist with annual disaster recovery testing.
Assist with training newly hired employees on products, procedures, and policies as needed.
Cross-train and assist employees in other Enterprise Payments Operations departments as needed.
Understand the position's Key Performance Indicators and meet deadlines.
Maintain good working relationships with bank employees and contribute independently and as a team member to departmental and organizational success.
Perform additional duties as required.