Lockbox Reconciliation Specialist

CGI•Troy, AL

About The Position

The Lockbox Reconciliation Specialist researches, reconciles, and resolves lockbox payment and written communication exceptions that do not automatically match to the appropriate customer account, invoice, or lockbox location. The role supports accurate payment application by reviewing remittance details, analyzing account information, and working with customers, banking partners, and internal teams to resolve discrepancies. It helps maintain accurate accounts receivable records, reduce unapplied cash, and support cash flow objectives. The specialist reviews exceptions, resolves unapplied or misapplied transactions, maintains records, and monitors work against established service level agreements. The role also identifies recurring exception trends and recommends process improvements while following company procedures and financial controls.

Requirements

High school diploma or GED.
Strong analytical and problem-solving abilities.
Exceptional attention to detail.
Ability to identify patterns and payment discrepancies.
Effective time management and prioritization.
Strong organizational skills.
Process improvement mindset.
Sound decision-making skills.
Ability to work independently with minimal supervision.
Communication skills.
Excel skills.

Responsibilities

Review and reconcile lockbox payments that fail automated matching processes.
Research payment and remittance information to identify the correct customer account and invoice.
Resolve unapplied and misapplied cash transactions in a timely manner.
Investigate discrepancies involving payment amounts, invoice references, customer deductions, and remittance details.
Communicate with customers and internal departments to obtain missing or incomplete payment information.
Maintain accurate records of reconciliation activities and resolutions.
Monitor exception queues and meet established service level agreements (SLAs).
Identify trends causing recurring lockbox exceptions and recommend process improvements.
Ensure compliance with company policies, procedures, and financial controls.