Lockbox Operations Associate

Conduent • Charlotte, NC

1d • Onsite

About The Position

The Lockbox Operations Associate supports banking operations by accurately processing a high volume of transactions in a fast-paced, deadline-driven environment. The role involves handling incoming mail, checks, invoices, coupons, and supporting documents; scanning and preparing materials for storage or retention; and completing end-of-day procedures. Associates must follow client instructions, internal controls, security protocols, and banking regulations, and should be detail-oriented, dependable, and adaptable. The position is located in Charlotte, North Carolina, with a Sunday–Thursday schedule from 6:00 a.m. to 2:30 p.m. The estimated pay rate is $19.00 per hour.

Requirements

• High school diploma or General Education Degree (GED).
• At least 18 years of age.
• Pass a criminal background check.
• Pass a required drug screening.
• Strong attention to detail.
• Proficiency in Microsoft programs such as Outlook and Teams.
• Eligible to work in the United States.
• Ability to work independently and as part of a team.
• Reliable attendance and flexibility to work additional hours with little notice.
• Ability to work under pressure and meet deadlines.
• Ability to learn quickly, adapt, and follow detailed instructions.

Nice To Haves

• Bank operations, item processing, or related experience.
• Strong 10-key and data entry skills.

Responsibilities

• Process lockbox transactions accurately and on time while meeting productivity standards.
• Slice, count, sort, and distribute incoming mail.
• Open envelopes and batch checks, invoices, and coupons according to client instructions.
• Scan documents using high-speed scanners, including the OPEX Falcon.
• Prepare scanned work for storage or retention and place it accordingly.
• Perform required end-of-day procedures.
• Perform data entry and reassociation of check images and backup documents.
• Prepare outgoing mail with pre-coded alphanumeric data.
• Follow internal controls, security protocols, and banking regulations.
• Escalate issues promptly to management to avoid client impact.
• Support other operations and administrative tasks as needed.

Benefits

• Full benefit options available from Day 1.
• Health insurance coverage.
• Voluntary dental and vision programs.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays.
• Paid time off (PTO), vacation, and/or sick time.
• Career growth opportunities.
• May be eligible for a bonus or incentive based on business need.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED