Lockbox Operations Associate

Conduent • Charlotte, NC

1d

About The Position

The Lockbox Operations Associate supports banking operations by accurately processing high volumes of transactions. The role requires strong attention to detail, flexibility, and the ability to work effectively in a fast-paced, deadline-driven environment. Responsibilities include processing incoming mail and lockbox materials, scanning and preparing documents for storage or retention, handling check-image and backup-document data, and following client instructions and internal security and compliance procedures. The associate also performs end-of-day procedures and may support other operations and administrative tasks as needed.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Pass a criminal background check.
• Pass the required drug screening.
• Strong attention to detail.
• Proficiency in Microsoft programs such as Outlook and Teams.
• Eligible to work in the United States.
• Ability to work independently and as part of a team.
• Reliable attendance and flexibility to work additional hours with little notice.
• Ability to work under pressure and meet deadlines.
• Ability to learn quickly, adapt, and follow detailed instructions.

Nice To Haves

• Bank operations, item processing, or related experience.
• Strong 10-key and data-entry skills.

Responsibilities

• Process lockbox transactions accurately and on time while meeting productivity standards.
• Slice, count, sort, and distribute incoming mail.
• Open envelopes and batch checks, invoices, and coupons according to client instructions.
• Scan documents using high-speed scanners, including the OPEX Falcon.
• Prepare scanned work for storage or retention and place it accordingly.
• Perform end-of-day procedures.
• Perform data entry and reassociation of check images and backup documents.
• Prepare outgoing mail with pre-coded alphanumeric data.
• Follow internal controls, security protocols, and banking regulations.
• Promptly escalate issues to management to avoid client impact.
• Support other operations and administrative tasks as needed.

Benefits

• Full benefit options available from Day 1.
• Career growth opportunities.
• Health insurance coverage.
• Voluntary dental and vision programs.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays.
• Paid time off (PTO), vacation, and/or sick time.
• Position may be eligible for a bonus or incentive based on business need.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED