Location Office Admin

KENNICOTT BROTHERS CO•South Bend, IN

2d•$18 - $20

About The Position

The Location Office Admin supports customer service and office operations at the South Bend location. The role directs customers to the appropriate department or salesperson, answers incoming calls, assists customers with checkout, processes invoices and payments, and maintains accurate customer and transaction records. It also works with the Service Department Manager or General Manager on overdue accounts and customer payment inquiries. The position requires attention to detail, strong communication and organizational skills, and proficiency with Microsoft Office Suite or related software.

Requirements

At least two years of retail, office, or account management experience.
Excellent verbal and written communication skills.
Excellent sales and customer service skills.
Attention to detail when processing customer transactions and paperwork.
Excellent organizational and analytical skills.
Proficiency with Microsoft Office Suite or related software.

Responsibilities

Direct customers to the appropriate department or salesperson.
Answer incoming calls.
Assist customers with checking out.
Collect overdue accounts and partner with the Service Department Manager or General Manager.
Process customer invoices.
Collect route sheets and payments from delivery drivers.
Assist in resolving moderately complex customer payment inquiries.
Collect payments for COD, weekly, and monthly customers via cash, credit card, or check.
Create and issue invoice adjustments and customer returns within 24 hours.
Reconcile the cash register drawer and safe accurately on a daily basis.
Open customer accounts with General Manager approval.
Perform data entry.
Regularly communicate with customers about their accounts via email and phone.
Maintain current and up-to-date records by entering and filing daily transactions.
Perform other duties as assigned by the manager.