Location Leader

Summers of Brownsburg Inc • Crawfordsville, IN

5d

About The Position

The Location Leader manages the business and leads the team to keep daily operations running smoothly. The role supports technicians, coordinates with dispatch, and helps ensure customers have a positive experience. It involves overseeing staff and departmental operations, monitoring field performance, addressing customer concerns, coordinating resources, and working with the general manager on budgets. The position also includes hands-on physical activities and the use of tools and equipment.

Requirements

• High school diploma or GED.
• Working knowledge of plumbing and HVAC.
• Valid driver's license.
• Strong supervisory experience, communication skills, and computer skills.
• Ability to work after regular business hours as needed.
• Ability to lift and maneuver equipment up to 75 lbs.
• Ability to crawl, climb, kneel, squat, bend, and reach overhead.
• Ability to climb and work on ladders.
• Ability to use hand and power tools.

Nice To Haves

• Three or more years of management experience is preferred.

Responsibilities

• Manage and develop staff, including assisting with hiring, termination, and discipline; scheduling employees; evaluating performance; and assigning work.
• Coordinate maintenance, service, and indoor air quality department activities to improve operational efficiency; use system-generated and local reports to monitor field performance and identify improvements.
• Resolve customer issues and complaints to support customer satisfaction.
• Collaborate with the general manager to create and manage the budget.
• Generate departmental operations reports and maintain records for inventory, tools, and vehicles.
• Review reports with management.
• Instruct crews in proper material use and quality workmanship.
• Review payroll records to ensure technicians are paid correctly.
• Communicate with dispatchers to ensure appropriate technicians are assigned to service needs.
• Evaluate staff to determine training requirements.
• Ensure company vehicles are properly stocked, defective warranty parts are returned to the branch, and standard vehicle stock is ordered and replenished as needed.
• Perform additional related duties as assigned or needed by the branch or general manager.

Benefits

• Paid holidays and vacations.
• Health and dental insurance.
• Short- and long-term disability coverage, including company-paid short-term disability.
• 401(k) with company match.
• Company-paid life insurance.
• Holiday pay for the employee's birthday.
• Employee ownership through an Employee Stock Ownership Plan.
• Competitive base pay with opportunities for growth.
• Opportunities for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED