Location Leader

Summers of Brownsburg • Bloomington, IL

4d

About The Position

The Location Leader manages the business team and supports smooth day-to-day operations. The role supports technicians, coordinates with dispatch, and helps ensure a positive customer experience. It also involves coordinating maintenance, service, and indoor air quality departments; monitoring field performance; handling customer concerns; and working with the general manager on budgets and operational reviews. The position requires working knowledge of plumbing and HVAC, supervisory and communication skills, computer skills, and the ability to perform the stated physical tasks.

Requirements

• High school diploma or GED.
• Working knowledge of plumbing and HVAC.
• Valid driver's license.
• Strong supervisory, communication, and computer skills.
• Ability to lift and maneuver equipment weighing up to 75 pounds.
• Ability to crawl, climb, kneel, squat, bend, reach overhead, and work on ladders.
• Ability to use hand and power tools.
• Ability to work after regular business hours as needed.

Nice To Haves

• Three or more years of management experience preferred.

Responsibilities

• Manage and develop staff, including assisting with hiring, termination, and discipline; scheduling employees; evaluating performance; and directing work assignments.
• Coordinate maintenance, service, and indoor air quality department activities to improve operational efficiency.
• Use system-generated and locally produced reports to monitor field performance and identify areas for improvement.
• Resolve customer issues and complaints to support customer satisfaction.
• Collaborate with the general manager to create and manage the budget.
• Generate departmental operations reports and maintain records for inventory, tools, and vehicles.
• Review reports with management.
• Instruct crews on proper material use and quality workmanship.
• Review payroll records to ensure technicians are paid properly.
• Communicate with dispatchers to match technicians to service needs.
• Evaluate staff to determine training requirements.
• Ensure company vehicles are properly stocked, defective warranty parts are returned to the branch, and standard vehicle stock is ordered and replenished.
• Perform additional related duties as assigned or needed by the branch or general manager.

Benefits

• Paid holidays
• Vacation
• Health insurance
• Dental insurance
• Short- and long-term disability coverage
• 401(k) with company match
• Company-paid short-term disability and life insurance
• Birthday holiday pay
• Employee ownership through an Employee Stock Ownership Plan
• Competitive base pay with opportunities for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED