Location Leader

Summers of Brownsburg Inc • Fort Wayne, IN

5d

About The Position

The Location Leader manages the business’s team and supports smooth daily operations. The role supports technicians, coordinates with dispatch, and works to ensure customers have a positive experience. The Location Leader coordinates maintenance, service, and indoor air quality departments, monitors field performance, resolves customer concerns, and collaborates with the general manager on budgets. The position also oversees staff development, operational records, inventory, tools, vehicles, payroll review, and training needs.

Requirements

• High school diploma or GED.
• Working knowledge of plumbing and HVAC.
• Valid driver's license.
• Strong supervisory experience, communication skills, and computer skills.
• Ability to work after regular business hours as needed.
• Ability to lift and maneuver equipment weighing up to 75 pounds.
• Ability to crawl, climb, kneel, squat, bend, and reach overhead.
• Ability to climb and work on ladders.
• Ability to use hand and power tools.

Nice To Haves

• Three or more years of management experience.

Responsibilities

• Manage and develop staff, including assisting with hiring, termination, and discipline; scheduling employees; evaluating performance; and assigning work.
• Coordinate maintenance, service, and indoor air quality department activities to support operational efficiency.
• Use system-generated and locally produced reports to monitor field performance and identify areas for improvement.
• Resolve customer issues and complaints to ensure customer satisfaction.
• Collaborate with the general manager to create and manage the budget.
• Generate departmental operations reports and maintain records for inventory, tools, and vehicles.
• Review reports with management.
• Instruct crews on proper use of materials and quality workmanship.
• Review payroll records to ensure technicians are paid properly.
• Communicate with dispatchers to match technicians appropriately to service types.
• Evaluate staff to determine training requirements.
• Ensure company vehicles are properly stocked, defective warranty parts are returned to the branch, and standard vehicle stock is ordered and replenished as needed.
• Perform additional related duties as assigned or needed by the branch or general manager.

Benefits

• Paid holidays
• Vacation
• Health insurance
• Dental insurance
• Short- and long-term disability
• 401(k) with company match
• Company-paid short-term disability and life insurance
• Paid holiday time for the employee’s birthday
• Employee ownership through an Employee Stock Ownership Plan
• Competitive base pay with opportunities for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED