Location Leader

Summers of Brownsburg Inc • Crown Point, IN

5d

About The Position

The Location Leader manages the business’s team and daily operations, supporting technicians and coordinating with dispatch to help ensure customers receive a positive experience. The role works with the general manager on budgeting, monitors operational performance, and helps develop employees and improve service delivery.

Requirements

• High school diploma or GED.
• Working knowledge of plumbing and HVAC.
• Valid driver's license.
• Strong supervisory experience, communication skills, and computer skills.
• Ability to work after regular business hours as needed.
• Ability to lift and maneuver equipment up to 75 lbs.
• Ability to crawl, climb, kneel, squat, bend, and reach overhead.
• Ability to climb and work on ladders.
• Ability to use hand and power tools.

Nice To Haves

• Three or more years of management experience preferred.

Responsibilities

• Manage and develop staff, including assisting with hiring, termination, and discipline; scheduling employees; evaluating performance; and assigning work.
• Coordinate maintenance, service, and indoor air quality department activities to support operational efficiency.
• Use system-generated and locally produced reports to monitor field performance and identify areas for improvement.
• Resolve customer issues and complaints to ensure customer satisfaction.
• Collaborate with the general manager to create and manage the budget.
• Generate reports and measures of departmental operations and maintain records for inventory, tools, and vehicles.
• Review reports with management.
• Instruct crews on proper use of materials and quality workmanship.
• Review payroll records to ensure technicians are paid properly.
• Communicate with dispatchers to ensure appropriate technicians are assigned to service types.
• Evaluate staff to determine training requirements.
• Ensure company vehicles are properly stocked, defective warranty parts are returned to the branch, and standard vehicle stock is ordered and replenished as needed.
• Perform additional related duties as assigned or needed by the branch or general manager.

Benefits

• Paid holidays
• Vacations
• Health insurance
• Dental insurance
• Short- and long-term disability
• 401(k) with company match
• Company-paid short-term disability and life insurance
• Holiday pay for the employee’s birthday
• Employee ownership through an Employee Stock Ownership Plan
• Competitive base pay with opportunities for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED