Location Leader

Summers of Brownsburg • Crawfordsville, IN

4d

About The Position

The Location Leader manages the business’s team and daily operations, supporting technicians and coordinating with dispatch to help ensure customers receive a positive experience. The role oversees staff, operational performance, customer issues, departmental budgets, payroll, inventory, tools, and vehicles. It also coordinates maintenance, service, and indoor air quality activities and helps ensure crews follow proper material-use and workmanship standards.

Requirements

• High school diploma or GED.
• Working knowledge of plumbing and HVAC.
• Valid driver's license.
• Strong supervisory, communication, and computer skills.
• Ability to work after regular business hours as needed.
• Ability to lift and maneuver equipment weighing up to 75 pounds.
• Ability to crawl, climb, kneel, squat, bend, and reach overhead.
• Ability to climb and work on ladders.
• Ability to use hand and power tools.

Nice To Haves

• Three or more years of management experience preferred.

Responsibilities

• Manage and develop staff, including assisting with hiring, termination, and discipline; scheduling employees; evaluating performance; and assigning work.
• Coordinate maintenance, service, and indoor air quality departments to support operational efficiency.
• Use system-generated and locally produced reports to monitor field performance and identify areas for improvement.
• Resolve customer issues and complaints to support customer satisfaction.
• Collaborate with the general manager on creating and managing the budget.
• Generate departmental operations reports and maintain records for inventory, tools, and vehicles.
• Review reports with management.
• Instruct crews on proper use of materials and quality workmanship.
• Review payroll records to help ensure technicians are paid properly.
• Communicate with dispatchers to match technicians to service needs.
• Evaluate staff to determine training requirements.
• Ensure company vehicles are properly stocked, defective warranty parts are returned to the branch, and standard vehicle stock is ordered and replenished.
• Perform additional related duties as assigned or needed by the branch or general manager.

Benefits

• Paid holidays and vacations.
• Health and dental insurance.
• Short- and long-term disability coverage.
• 401(k) with company match.
• Company-paid short-term disability and life insurance.
• Holiday pay for the employee’s birthday.
• Employee ownership, including an Employee Stock Ownership Plan.
• Competitive base pay with opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED