Location Leader

Summers of Brownsburg•Elkhart, IN

About The Position

The Location Leader manages the business’s team and supports smooth daily operations. The role supports technicians, coordinates with dispatch, and helps ensure customers have a positive experience. The position coordinates maintenance, service, and indoor air quality departments to improve operational efficiency, monitors field performance, manages staff, and works with the general manager on budgets. The role also oversees reporting, inventory, tools, vehicles, payroll review, training needs, and quality workmanship. Summers Plumbing Heating & Cooling describes itself as a continually growing, employee-owned company with opportunities for personal and professional growth. The company emphasizes integrity, ownership, and service. Compensation is described as competitive, with opportunities for growth.

Requirements

High school diploma or GED.
Working knowledge of plumbing and HVAC.
Valid driver's license.
Strong supervisory, communication, and computer skills.
Ability to lift and maneuver equipment up to 75 pounds.
Ability to crawl, climb, kneel, squat, bend, and reach overhead.
Ability to climb and work on ladders.
Ability to use hand and power tools.
Ability to work after regular business hours as needed.

Nice To Haves

Three or more years of management experience preferred.

Responsibilities

Manage and develop staff, including assisting with hiring, termination, and discipline; scheduling employees; evaluating performance; and assigning work.
Coordinate maintenance, service, and indoor air quality department activities to support operational efficiency.
Use system-generated and locally produced reports to monitor field performance and identify areas for improvement.
Resolve customer issues and complaints to support customer satisfaction.
Collaborate with the general manager to create and manage the budget.
Generate reports and operational measures, and maintain records for inventory, tools, and vehicles.
Review reports with management.
Instruct crews on proper use of materials and quality workmanship.
Review payroll records to ensure technicians are paid properly.
Communicate with dispatchers to ensure appropriate technicians are assigned to service calls.
Evaluate staff to determine training requirements.
Ensure company vehicles are properly stocked, defective warranty parts are returned to the branch, and standard vehicle stock is ordered and replenished.
Perform additional related duties as assigned or needed by the branch or general manager.