Lobby Bar - Server - PT

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

4d•Onsite

About The Position

Under the direction of the Asst. Beverage Manager, the Model Server is responsible for serving and expediting guests drinks. Promotes the lounge; acts as a brand ambassador; entertains and interacts with clientele and ensures the highest levels of guest service at all times. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Requirements

High School Diploma or equivalent and one (1) year experience in beverage/cocktail service.
Current or previous modeling and/or promotions experience within the last five (5) years required.
Must be able and willing to properly wear the assigned uniform or a special event costume.
Must demonstrate the ability to wear specifically designed clothingniform and costumes as needed with flair and techniques associated with modeling industry requirements; posture, gestures and movement.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Nice To Haves

Previous experience working in a nightclub and/or entertainment venue highly preferred.
Previous experience in upscale gaming lounge and/or similar entertainment environment preferred.

Responsibilities

Takes guest orders, serves drinks and collects monies in a courteous and efficient manner.
Adheres to cash handling procedures.
Markets and promotes the lounge and services offered to a targeted guest base.
Focuses on the development of a personal clientele list.
Performs in a public relations capacity when promoting the lounge.
Develops promotional ideas for increasing business levels and revenue opportunities.
Models designer apparel and accessories.
May be required to make several costume changes during the scheduled shift.
Interacts and entertains guests in a cordial and gracious manner, thereby creating a memorable experience and building guest loyalty.
Serves as Goodwill Ambassador, using finesse and good judgment.
Maintains quality service standards with all guests by creating a friendly, relaxed atmosphere while visiting the guests table and coordinating service requests.
Maintains a constant awareness of safety and accident prevention and immediately notifies the Supervisor if an accident does occur.
Informs Supervisor of any irregularities, guest complaints or other disputes, which cannot be readily resolved.
Assists the department head with the training/mentoring of new team members as requested.
Maintains all assigned wardrobe/costumes in accordance with established standards.
Does not make modifications to uniform without management approval.
Follows proper check settlement control procedures.
Might participate in a professional photo shoot.
Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages other team members to do the same.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
Demonstrate actions and behaviors that reinforce the Company Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Performs other job duties as assigned.