Sports Bar Server (PT)

PENN Entertainment • Lawrenceburg, IN

2d

About The Position

The Sports Bar Server provides guest service in a fast-paced restaurant and casino environment. The role includes greeting guests, taking and delivering food and beverage orders, ensuring guest satisfaction, maintaining menu knowledge, recommending and upselling items, processing orders and payments, and resolving service issues. The server also assists with table bussing and setup, completes cleaning and side-work duties, maintains equipment and a safe workstation, shares information about casino events and property areas, and maintains confidentiality. The position requires availability for a schedule that may include nights, weekends, holidays, and overtime.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent.
• At least one year of experience as a restaurant server.
• Excellent customer service and interpersonal skills.
• Ability to read, write legibly, understand, and speak English.
• Ability to tolerate second-hand smoke, noise, and bright lights.
• Ability to work at a fast pace in a often crowded and noisy environment.
• Must meet professional appearance standards prescribed by company policy.
• Available to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.
• Regularly required to stand, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms.
• Occasionally required to walk, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.
• Must be able to lift and/or move up to 50 lbs.

Nice To Haves

• Extensive beer knowledge.

Responsibilities

• Follow departmental and property policies and procedures for guest service standards.
• Greet and welcome guests seated in the assigned station.
• Take food and beverage orders, deliver prepared food promptly, and check periodically to ensure guest satisfaction.
• Maintain current and accurate knowledge of menu preparation techniques, seasonings, ingredients, and presentation.
• Recommend items based on guest preferences and upsell appetizers, beverages, and desserts according to service standards.
• Enter food and beverage orders correctly into the POS system.
• Resolve service issues according to established guidelines.
• Itemize, total, and present checks to the correct customers for payment.
• Assist bus persons with bussing, cleaning, and setting tables as needed.
• Wipe counter areas, sinks, and floors as required to maintain a clean, safe workstation.
• Maintain designated areas in accordance with health and safety standards.
• Deep-clean restaurant equipment as scheduled or required, and operate and maintain equipment according to guidelines and safety procedures.
• Complete assigned side work.
• Know and promote current casino events and programs, and provide directions to casino areas.
• Maintain strict confidentiality in company matters.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED