Lobby Attendant - Housekeeping (FT)

Grand Traverse Resort•Acme, MI

11d

About The Position

The Lobby Attendant serves internal and external resort guests by maintaining and cleaning public and employee areas to a 4 Diamond level. The role requires familiarity with resort and outlying areas, including restrooms, pools, locker rooms, the clubhouse, and Afternine. The attendant communicates with housekeeping and other departments, responds to pages, assists guests, and reports unusual circumstances or damage to a supervisor. The position also requires following resort grooming and dress standards and abiding by the resort’s environmental practices.

Requirements

Must be at least 18 years of age.
Must have a valid Michigan driver’s license and be insurable under the resort’s policy.
Positive, upbeat attitude.
Open written and verbal communication skills.
Dedication to providing the highest possible service level.
Ability to work under stressful conditions within designated time frames.
Ability to take direction as business dictates.
Must wear an earpiece at all times without interfering with guests’ stay.
Must occasionally lift and/or move up to 50 pounds.
Must clean bathrooms that may be in adverse conditions.

Nice To Haves

Some housekeeping experience preferred.
Knowledge of a resort is helpful.

Responsibilities

Maintain and clean public and employee areas throughout the resort.
Become familiar with resort and outlying areas, including restrooms, pools, locker rooms, the clubhouse, and Afternine.
Support effective communication between housekeeping and other departments using the Wow, Go & Please strategy.
Keep the radio, cart, and keys safe and secure.
Respond immediately to pages.
Follow the required knocking procedure before entering public restrooms.
Report unusual circumstances and major carpet stains to a supervisor.
Offer assistance to guests.
Report damage to furniture or furnishings to a supervisor or the housekeeping office.
Stock and clean public restrooms to housekeeping management’s expectations.
Maintain locker rooms and empty dirty garbage and linens where applicable.
Dust, mop, and vacuum resort areas as needed or requested by supervisors.
Maintain the lobby, including furniture and windows, and dust and vacuum to create a positive first impression for guests.
Complete assignments requested by supervisors.
Follow grooming and dress standards in the Employee Handbook.
Maintain open communication with a supervisor.
Understand and follow the resort’s environmental practices.
Perform other duties as assigned.