Lobby Attendant

SHAMIN HOTELS MASTER • Leon, VA

6d • $16 - $16 • Onsite

About The Position

The Hilton Lobby Ambassador is a key representative of the hotel, creating a welcoming and memorable experience for guests from the moment they enter the lobby. The role provides exceptional customer service, assists with guest inquiries, and helps guests feel valued and well cared for throughout their stay. The position contributes to the hotel's reputation through attentive service, attention to detail, and proactive guest engagement.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service, hospitality, or a related field.
• Excellent communication and interpersonal skills.
• Friendly, outgoing personality and a genuine desire to help others.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Knowledge of hotel operations, local attractions, and tourist services.
• Professional appearance and demeanor.
• Ability to stand, walk, and lift objects for extended periods.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.

Responsibilities

• Welcome guests entering the lobby with a warm, friendly greeting.
• Assist guests with luggage, directions, and other needs, and escort them to the front desk or other hotel areas as requested.
• Provide information about hotel amenities, services, and local attractions.
• Assist with restaurant reservations, transportation arrangements, and ticket bookings; offer personalized recommendations and local tips.
• Address guest concerns or complaints promptly, coordinating with hotel staff and management to resolve issues and following up to confirm satisfaction.
• Keep the lobby clean, organized, and visually appealing; monitor and replenish newspapers, magazines, and refreshments, and arrange seating and decor.
• Build rapport with guests, recognize returning guests, VIPs, and loyal customers, and anticipate needs by proactively offering assistance or recommendations.
• Monitor the lobby and surrounding areas for guest and property safety; report suspicious behavior or security concerns to management.
• Follow established safety protocols and emergency procedures during incidents or evacuations.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Accident insurance
• Short- and long-term disability insurance
• Pet insurance
• Gym membership discounts
• Paid time off
• Paid holidays
• Discounts on tickets, rental cars, and attractions
• Footwear discounts
• 401(k) plan with company match
• Employee discounts at branded hotels

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED