Lobby Attendant - Housekeeping PM shift (FT)
About The Position
The Lobby Attendant responds to guest calls for service promptly, courteously, and thoroughly, and helps maintain public and employee areas of the resort. The role provides service to internal and external guests, responds to pages, delivers items to guest rooms according to the housekeeping department’s door-knocking procedure, and reports unusual circumstances, damage, or maintenance issues to a supervisor or the housekeeping office. The attendant maintains and secures assigned equipment and keeps open communication with supervisors, housekeeping staff, and other departments. The position also requires following resort grooming and dress standards, supporting teamwork, and abiding by the resort’s environmental practices, including recycling programs. Other reasonable related duties may be assigned.
Requirements
- Must possess a current, valid Michigan driver’s license and be insurable under GTRS standards.
- Must have positive, upbeat, energetic, team-oriented, and professional qualities.
- Must have good customer service skills and be comfortable with frequent contact with employees and guests.
- Must be able to multitask and meet firm deadlines.
- Must be able to comprehend and follow instructions, perform assigned tasks under stressful deadlines, interact with coworkers in writing, communicate orally, and make decisions.
- Must be comfortable working with large groups of people.
- Must pass a background investigation and drug screen as a condition of employment.
- Must wear earpieces at all times in a way that does not interfere with guests’ stay.
Nice To Haves
- Housekeeping experience preferred.
Responsibilities
- Become familiar with the resort’s complex and outlying areas.
- Provide exceptional guest service to internal and external guests and offer guests assistance.
- Keep pagers, radios, vans, and keys safe and secure, and turn them in at the end of the shift.
- Respond immediately to pages.
- Follow the housekeeping department’s door-knocking procedure when delivering items to guest rooms.
- Report unusual circumstances to a supervisor.
- Immediately report furniture or furnishing damage to a supervisor or the housekeeping office.
- Maintain equipment in good condition and report maintenance problems to the housekeeping department.
- Maintain good rapport with fellow employees, contribute to a positive and team-oriented workplace, and communicate with supervisors, housekeeping staff, and other departments.
- Perform other housekeeping duties assigned during the shift.
- Follow grooming and dress standards in the Employee Handbook.
- Follow the resort’s environmental practices and participate in resort and departmental recycling programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
