Loan Workout Specialist

Wells Fargo•Des Moines, IA

5d•Hybrid

About The Position

Wells Fargo is seeking a Loan Workout Specialist to join its Commercial Banking Operations team. The position provides oversight of complex commercial collection portfolios, focusing on reducing delinquency and loss exposure. It involves executing control activities, monitoring performance, identifying process and performance gaps, coaching colleagues, and ensuring compliance with company, vendor, investor, risk, and regulatory requirements. The specialist applies advanced credit and account analysis to assess risk, manages vendor remedies and recourse, and partners with stakeholders to support program performance and volume objectives. The role handles complex collection portfolio initiatives and loan restructuring, evaluates financial statements and total customer relationships, coordinates loan renewals, negotiates workout solutions, restructures supervised loans, recovers charged-off loans, researches account equity, and addresses title and collateral perfection issues. The position also monitors policy compliance and risk ratings, identifies process improvements, recommends resolutions to complex situations, trains and coaches colleagues, and collaborates with peers, colleagues, and managers. The role is based at 801 Walnut Street, Des Moines, Iowa, and requires a hybrid schedule with work on-site at the stated location. The schedule is eight hours between 7:00 a.m. and 5:00 p.m. Central Time, Monday through Friday, subject to manager approval. Additional hours may be required based on business needs. The position is not eligible for visa sponsorship.

Requirements

At least 2 years of Loan Workout or Commercial Lending experience, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of experience managing a portfolio of delinquent commercial loans and/or accounts, including assessing account status, prioritizing collection activities, and pursuing resolutions to reduce delinquency and loss exposure.
Ability to work a hybrid schedule and on-site at the stated location.
Ability to work an 8-hour schedule between 7:00 a.m. and 5:00 p.m. Central Time, Monday through Friday, based on manager approval.
Ability to work additional hours based on business need.

Nice To Haves

Knowledge and understanding of collections operations, compliance, and governance oversight.
Strong credit and account analysis skills to assess risk and develop appropriate account solutions.
Experience coaching, training, and mentoring team members on collection techniques and best practices.
Strong communication and collaboration skills, including partnering across stakeholder groups to resolve complex account issues.
Ability to identify root-cause issues and recommend process improvements.
Experience monitoring peer work groups for coaching and compliance.
Strong organizational and detail-oriented skills, including the ability to handle multiple tasks and prioritize effectively.
Strong attention to detail and accuracy.
Intermediate proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
Technical skills with Artiva and/or Lease Connect.

Responsibilities

Support internal and external customers on complex initiatives involving collection portfolio data to reduce delinquency and restructure loans.
Evaluate risk and analyze account information, including financial statements and the total customer relationship.
Coordinate the initial loan renewal process and negotiate with borrowers or attorneys to determine workout solutions.
Restructure supervised loans, recover charged-off loans, research account equity to determine full or partial charge-offs, and attend foreclosure sales.
Research and resolve title and collateral perfection issues.
Research and evaluate complex operational challenges and select alternatives for low- to medium-risk deliverables.
Monitor portfolio policy compliance and adhere to risk-rating requirements.
Identify opportunities for process improvement within the Loan Workout area.
Present recommendations for resolving complex situations and exercise independent judgment while developing expertise in relevant functions, policies, procedures, and compliance requirements.
Coach and assist less experienced colleagues.
Provide issue-specific training and participate in departmental projects.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Execute applicable risk and compliance programs, follow company policies and procedures, and escalate and remediate issues as appropriate.