Loan Workout Specialist

Wells Fargo Bank•Des Moines, IA

3d•Hybrid

About The Position

Wells Fargo is seeking a Loan Workout Specialist to join its Commercial Banking Operations team. The role provides oversight of complex commercial collection portfolios, focusing on reducing delinquency and loss exposure. The specialist executes control activities, monitors performance, identifies process and performance gaps, provides coaching and guidance, and ensures compliance with company, vendor, investor, risk, and regulatory requirements. The role applies advanced credit and account analysis to assess risk, manages vendor remedies and recourse, and partners with stakeholders to support program performance and volume objectives. The position involves supporting internal and external customers on complex collection portfolio initiatives; evaluating borrower risk and account information; coordinating loan renewals and negotiating workout solutions; restructuring supervised loans and recovering charged-off loans; researching account equity, title, and collateral issues; and monitoring portfolios for policy compliance. The specialist also recommends resolutions to complex situations, identifies process improvements, coaches and trains colleagues, and collaborates with peers, managers, and stakeholders. The role follows an eight-hour weekday schedule between 7:00 a.m. and 5:00 p.m. CST, subject to manager approval, with a hybrid schedule and on-site work at the stated location. Additional hours may be required based on business needs. The position is not eligible for visa sponsorship.

Requirements

At least 2 years of Loan Workout or Commercial Lending experience, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of experience managing a portfolio of delinquent commercial loans and/or accounts, including assessing account status, prioritizing collection activities, and pursuing resolutions to reduce delinquency and loss exposure.
Ability to work a hybrid schedule and on-site at the stated location.
Ability to work an eight-hour schedule Monday through Friday between 7:00 a.m. and 5:00 p.m. CST, based on manager approval.
Ability to work additional hours based on business need.

Nice To Haves

Knowledge and understanding of collections operations, compliance, and governance oversight.
Strong credit and account analysis skills to assess risk and develop appropriate account solutions.
Experience coaching, training, and mentoring team members on effective collection techniques and best practices.
Strong communication and collaboration skills, including experience partnering across stakeholder groups to resolve complex account issues.
Ability to identify root-cause issues and recommend process improvements.
Experience monitoring a peer work group for coaching and compliance.
Strong organization and attention to detail, with the ability to handle multiple tasks and prioritize effectively.
Intermediate proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
Technical skills in Artiva and/or Lease Connect.

Responsibilities

Provide support to internal and external customers on complex collection portfolio initiatives to reduce delinquency and restructure loans.
Evaluate risk and analyze account information, including financial statements and total customer relationships.
Coordinate initial loan renewal processes and negotiate with borrowers or attorneys to determine workout solutions.
Restructure supervised loans, recover charged-off loans, research account equity to determine full or partial charge-offs, and attend foreclosure sales.
Research and resolve title and collateral perfection issues.
Research and evaluate complex operational challenges and select alternatives related to low- to medium-risk deliverables.
Monitor portfolios for policy compliance and adhere to risk-rating requirements.
Identify opportunities for process improvement within the Loan Workout area.
Present recommendations for resolving complex situations and exercise independent judgment while developing expertise in relevant functions, policies, procedures, and compliance requirements.
Coach and assist less experienced colleagues.
Provide issue-specific training and participate in departmental projects.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Execute applicable risk and compliance programs, follow policies and procedures, and escalate and remediate issues in a timely and effective manner.