Loan Servicing Specialist- REO/Collections

Regions Bank•Hattiesburg, MS

3d•$36,000 - $43,479•Onsite

About The Position

At Regions, the Loan Servicing Specialist performs a variety of operational tasks within Loan Servicing, which may include special servicing, loan workout, investor relations, and loan operations. The position reviews and validates loan documentation and data, performs system data entry, responds to inquiries, prepares specialized documents and reports, and researches and resolves complex loan-related issues. The role works under limited supervision using established guidelines and procedures and supports risk management, regulatory compliance, cybersecurity practices, and process improvements. This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office four or more days a week. The manager sets the schedule, including in-office expectations. The position tracks time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. It may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

Requirements

High school diploma or GED.
Two years of banking or related work experience.
Must pass any assessment associated with the position.
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
Data-entry and typing skills.
Proficiency in Microsoft Excel and Word.
Strong time-management skills.
Strong written and verbal communication skills.
Ability to work with a team and communicate with internal and external vendors.
Ability to learn and apply basic accounting principles, maintain accurate financial records, and follow established financial procedures with attention to detail.
Aptitude for high-volume data entry, error analysis and correction, and attention to detail.
Competent understanding of collections, foreclosure, and real estate owned (REO) concepts and industry practices.

Nice To Haves

Knowledge of loan operations activities.

Responsibilities

Receives and reviews incoming work, contacting appropriate resources as needed.
Reviews loan documentation for accuracy.
Validates loan documentation, reports, and/or systems.
Documents missing, incorrect, or incomplete documents and/or data.
Performs data entry and/or enters loans into appropriate systems.
Resolves customer or associate inquiries as necessary and communicates when applicable.
Prepares, edits, distributes, and/or corrects specialized and/or complex documents and reports.
Researches and resolves complex loan-related issues, including missing payments, disputed accounts, account-history requests, and general loan-related questions.
Works under limited supervision following established guidelines and procedures.
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices.
Identifies opportunities for and supports process improvements; applies disciplined change management practices.