Loan Servicing Specialist- REO/Collections

Regions Bank•Hattiesburg, MS

2d•Onsite

About The Position

At Regions, the Loan Servicing Specialist performs operational tasks within Loan Servicing, which may include special servicing, loan workout, investor relations, and loan operations. The role reviews and validates loan documentation, enters and maintains information in appropriate systems, resolves customer and associate inquiries, and prepares or corrects specialized documents and reports. The specialist researches more complex loan issues, including missing payments, disputed account histories, and general loan-related questions. The position works under limited supervision and follows established guidelines and procedures, while supporting risk management, regulatory compliance, cybersecurity, and process improvement. This is an onsite role in Hattiesburg, Mississippi, with regular work hours and full days in the office four or more days per week. The manager sets the work schedule. The position tracks time and is eligible for overtime for hours worked over 40 per week. It may be filled at a higher level depending on the candidate’s qualifications and relevant experience. The role is not eligible for incentive pay.

Requirements

High school diploma or GED.
Two years of banking or related work experience.
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
Data entry and typing skills.
Proficiency in Microsoft Excel and Word.
Strong time management skills.
Strong written and verbal communication skills.
Ability to work with a team and communicate with internal and external vendors.
Ability to learn and apply basic accounting principles, maintain accurate financial records, and follow established financial procedures with attention to detail.
Aptitude for high-volume data entry, error analysis and correction, and attention to detail.
Applicants are expected to pass any assessment associated with the position.

Nice To Haves

Knowledge of loan operations activities.
Competent understanding of collections, foreclosure, and real estate owned (REO) concepts and industry practices.

Responsibilities

Receive and review incoming work, contacting appropriate resources as needed.
Review loan documentation for accuracy.
Validate loan documentation, reports, and/or systems.
Document missing, incorrect, or incomplete documents and/or data.
Enter data and/or loans into appropriate systems.
Resolve customer or associate inquiries and communicate when applicable.
Prepare, edit, distribute, and/or correct specialized or complex documents and reports.
Research and resolve complex loan-related issues, including missing payments, disputed account history requests, and general loan questions.
Follow established guidelines and procedures while working under limited supervision.
Ensure compliance with risk management programs, rules and regulations, and cybersecurity practices.
Identify opportunities for and support process improvements, applying disciplined change management practices.