Loan Servicing Operations Representative Tampa FL

Bank of America • Tampa, FL

5d • Onsite

About The Position

At Bank of America, this role supports the servicing of loans, including loan processing, researching and documenting loan history, and responding to inquiries from customers, investors, or other third parties. The position handles complex transactions with limited supervision while completing daily tasks and duties. It supports loan types including foreclosure, mortgage, securities lending, and specialty loans, and follows applicable state and local regulatory requirements to minimize financial risk exposure.

Requirements

• Current experience as a Credit Assistance Specialist I or Credit Assistance Specialist II.
• Attention to detail
• Fiscal responsibility
• Oral communications
• Written communications
• Decision making
• Drives engagement
• Emotional intelligence
• Executive presence
• Problem solving
• Innovative thinking
• Negotiation
• Research
• Risk management
• Strategic thinking

Responsibilities

• Support the servicing of foreclosure, mortgage, securities lending, and specialty loans while adhering to state and local regulatory requirements to minimize financial risk exposure.
• Process routine transactions and document loan history and activity.
• Analyze requests and determine an appropriate course of action, in accordance with established guidelines and regulations, for customer, investor, or other third-party inquiries.
• Research and prepare loan documentation with limited supervision.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed