Bilingual Loan Servicing Operations Representative Tampa FL

Bank of America • Tampa, FL

3d • Onsite

About The Position

This role supports the servicing of loans, including foreclosure, mortgage, securities lending, and specialty loans. The representative processes transactions, researches and documents loan history and activity, and responds to inquiries from customers, investors, and other third parties. The position handles complex transactions with limited supervision and follows established guidelines, state and local regulatory requirements, and procedures to minimize financial risk exposure. The role is based in Tampa, Florida, and is listed as first shift, 40 hours per week.

Requirements

• Bilingual in Spanish and English.
• Current Credit Assistance Specialist I or Credit Assistance Specialist II.
• Skills: attention to detail, fiscal responsibility, oral communications, written communications, decision making, drives engagement, emotional intelligence, executive presence, problem solving, innovative thinking, negotiation, research, risk management, and strategic thinking.

Responsibilities

• Support servicing of foreclosure, mortgage, securities lending, and specialty loans while adhering to state and local regulatory requirements to minimize financial risk exposure.
• Process routine transactions and document loan history and activity.
• Analyze requests and determine an appropriate course of action, in accordance with established guidelines and regulations, for customer, investor, or other third-party inquiries.
• Research and prepare loan documentation with limited supervision.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed