Loan Servicing Associate I

Partners Bank•Sanford, ME

1d•Onsite

About The Position

The Loan Servicing Associate I reviews retail loan documentation, tracks missing or incorrect documents, and boards retail loans to the core system. The role processes loan transactions—including payments, payoffs, advances, reversals, and general ledger entries—and performs general loan maintenance such as preparing payoff quotes, processing residential construction advances, paying escrowed invoices, tracking UCC continuations, and terminating collateral. The associate also reviews and uploads loan-related documents to the document imaging system and applies some knowledge of regulatory compliance. This position supports internal and external customers by responding to loan inquiries, including questions about payments, due dates, loan history, interest calculations, and payoff amounts. It assists with secondary-market loan sales, remittance, and reporting; processes construction disbursements and escrow payments; and handles loan notices, mortgage discharges, paid notes, and UCC terminations. The associate is expected to follow bank policies and applicable state and federal regulations, meet deadlines, prioritize work, and take on additional duties as needed. The role is full-time, non-exempt, and on-site. U.S. work authorization is required, and relocation is not provided.

Requirements

Up to two years of experience in a loan servicing environment.
Ability to multitask, be flexible, and work as a team player.
Strong computer skills, including Microsoft Office, Word, and Excel.
Strong communication skills; the position involves substantial telephone interaction with internal and external customers.
Excellent customer service skills with internal and external customers.
Ability to meet deadlines and prioritize job functions.
Must already be authorized to work in the United States.

Nice To Haves

Some knowledge of regulatory compliance.
Some understanding of secondary-market loan requirements.

Responsibilities

Set up retail loans in the core system and conduct quality-control reviews of loan files and documentation.
Track exceptions for missing or incorrect loan documents.
Review and upload loan-related documentation to the document imaging system.
Process loan payments, payoffs, advances, reversals, and general ledger entries.
Respond promptly to internal and external inquiries about payments, due dates, loan history, interest calculations, and payoff quotes, including calculating discharge, UCC, and other fees.
Assist with the sale, remittance, and reporting of secondary-market loans.
Review and process residential construction disbursements and advances.
Review and mail daily generated notices and statements.
Process payments from escrow accounts and remit them to the appropriate agency or company.
Process mortgage discharges and paid notes, and terminate UCCs with the appropriate Secretary of State.
Track UCC continuations and handle collateral terminations.
Follow bank policies and procedures and applicable state and federal regulations.
Meet deadlines, prioritize job functions, and take on additional duties when required.