Loan Servicing Associate

First PREMIER Bank • Sioux Falls, SD

23h • Onsite

About The Position

The Loan Servicing Associate services indirect and consumer loans with straightforward collateral requirements. The role generates loan documents, validates basic loan data, and ensures accurate setup and imaging of single-collateral loans, such as vehicle or personal-property loans, in accordance with lender instructions and internal procedures. The position is based in Sioux Falls, South Dakota, with a Monday-through-Friday schedule from 8:00 AM to 5:00 PM, at PREMIER Bankcard.

Requirements

• Demonstrated computer literacy, including the ability to navigate standard office software.
• Ability to analyze discrepancies, identify root causes, and implement solutions.
• Clear and professional verbal and written communication with internal teams, vendors, and customers; ability to build relationships.
• Ability to prioritize and manage multiple responsibilities effectively.
• Ability to handle high volumes of data and transactions while maintaining accuracy.
• High level of accuracy and precision when reviewing or processing information.

Nice To Haves

• High school diploma or equivalent is preferred.
• Basic understanding of banking concepts is preferred.

Responsibilities

• Validate the accuracy of loan data interfaced from the loan origination system to the core accounting system for indirect and consumer single-collateral loans.
• Review loan documents to confirm required signatures are present, terms match system entries, and pages are complete and correct.
• Independently resolve standard issues, such as missing signatures or an incorrect VIN.
• Identify and assign document types in straightforward consumer loan packets using specialized imaging software.
• Review applications, disclosures, security agreements, and collateral documentation to classify documents correctly.
• Use barcode generation or drag-and-drop functionality to categorize documents for imaging, archiving, and retention compliance.
• Participate in required training, including annual in-person training and ongoing online courses, to maintain knowledge of documentation procedures, system functionality, and relevant regulatory requirements.
• Monitor assigned loan files and tasks to identify documentation, data-entry, or system-processing issues and discrepancies.
• Resolve routine problems and escalate complex concerns to senior team members.
• Identify manual or repetitive workflow tasks and suggest potential process improvements.
• Use enterprise workflow tools as directed and collaborate with other departments to gather information and complete tasks accurately and efficiently.

Benefits

• Medical benefits for employees working 20 or more hours per week, with traditional and high-deductible health plan options.
• Free dental and vision coverage.
• Generous paid time off plans.
• 401(k) with dollar-for-dollar matching up to 5% of total compensation.
• Special discounts and offers for events at the Denny Sanford PREMIER Center.
• PREMIER Wellness Program.
• Paid community volunteer hours.
• Employee parties and celebrations, including concerts, outdoor events, cash giveaways, and car giveaways.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed