Loan Servicing Associate

First PREMIER Bank and PREMIER Bankcard•Sioux Falls, SD

2d•Onsite

About The Position

The Loan Servicing Associate services indirect and consumer loans with straightforward collateral requirements. The role generates loan documents, validates basic loan data, and ensures accurate setup and imaging of single-collateral loans, such as vehicles or personal property, in accordance with lender instructions and internal procedures. The position is with PREMIER Bankcard in Sioux Falls, South Dakota, and works Monday through Friday from 8:00 AM to 5:00 PM. The associate reviews loan data and documentation, classifies documents using imaging software, and monitors assigned files and tasks to identify and resolve routine discrepancies. The role includes required training on procedures, systems, and regulatory requirements, as well as contributing suggestions to improve workflows.

Requirements

Analyze discrepancies, identify root causes, and implement solutions.
Communicate clearly and professionally, verbally and in writing, with internal teams, vendors, and customers, and build relationships.
Prioritize and manage multiple responsibilities effectively.
Handle high volumes of data and transactions while maintaining accuracy.
Demonstrate accuracy and precision when reviewing or processing information.
Demonstrate computer literacy, including the ability to navigate standard office software.

Nice To Haves

High school diploma or equivalent.
Basic understanding of banking concepts.

Responsibilities

Validate the accuracy of loan data transferred from the loan origination system to the core accounting system for indirect and consumer single-collateral loans.
Review loan documents for required signatures, matching terms, and missing or incorrect pages; independently resolve routine issues such as missing signatures and incorrect VINs.
Identify and assign document types in straightforward consumer loan packets using specialized imaging software, including barcode generation or drag-and-drop functionality, to support imaging, archiving, and retention compliance.
Complete required in-person and online training to maintain job knowledge and compliance awareness.
Monitor assigned loan files and tasks for documentation, data-entry, or system-processing issues; resolve routine problems and escalate complex concerns to senior team members.
Identify manual or repetitive tasks and suggest potential process improvements.
Use enterprise workflow tools as directed and collaborate with other departments to gather information and complete tasks accurately and efficiently.

Benefits

Full medical benefits for employees working 20 or more hours per week.
Traditional and high-deductible health plan options.
Free dental and vision coverage.
Generous paid time off plans.
401(k) with a dollar-for-dollar match up to 5% of total compensation.
Special discounts and offers for events at the Denny Sanford PREMIER Center.
PREMIER Wellness Program.
Paid community volunteer hours.
Employee parties and appreciation events, including concerts, outdoor bashes, and cash and car giveaways.
Career advancement opportunities.