Loan Servicing Associate I

Partners Bank•Sanford, ME

10d•$19 - $27•Onsite

About The Position

The Loan Servicing Associate I works in the Loan Servicing department and reports to the Loan Operations Assistant Manager. This full-time, non-exempt, on-site role is responsible for reviewing retail loan documentation, tracking missing or inaccurate documents, setting up retail loans in the core system, and uploading loan-related documents to the document imaging system. The role also handles loan transactions and maintenance, including payments, payoffs, advances, reversals, general ledger entries, payoff quotes, residential construction advances, escrow invoice payments, UCC continuations, and collateral terminations. Some knowledge of regulatory compliance is required. Partners Bank is a rapidly growing community bank operating in Maine and New Hampshire. The bank describes its service expectations as superior and offers compensation and benefits, opportunities for growth, and flexible work schedules when appropriate. Applicants must already be authorized to work in the United States; relocation is not provided.

Requirements

Up to two years of experience in a loan servicing environment.
Strong computer skills, including Microsoft Office, Word, and Excel.
Strong communication skills, including comfort with substantial telephone interaction with internal and external customers.
Excellent customer service skills with internal and external customers.
Ability to multitask, be flexible, and work as a team player.
Ability to meet deadlines and prioritize job functions.
Some knowledge of regulatory compliance.
Must already be authorized to work in the United States.

Nice To Haves

Some understanding of secondary market requirements.

Responsibilities

Set up new retail loans in the core system and complete a quality-control review of loan files and documentation.
Track exceptions involving missing documents or documents requiring correction.
Review and upload loan-related documentation to the document imaging system.
Respond promptly to internal and external inquiries about payments, due dates, loan history, interest calculations, and loan payoffs, including calculating discharge, UCC, and other fees.
Assist with the sale, remittance, and reporting of secondary market loans.
Review and process residential construction disbursements.
Review and mail daily generated notices and statements.
Process payments from escrow accounts and remit them to the appropriate agency or company.
Process loan payments, payoffs, advances, reversals, and general ledger entries.
Process mortgage discharges and paid notes, and terminate UCCs with the appropriate Secretary of State.
Track UCC continuations and handle collateral terminations.
Follow and support bank policies and procedures related to state and federal regulations.
Take on additional duties as required.