Loan Servicing Analyst

JPMorgan Chase & Co. • Columbus, OH

3d

About The Position

As a Client Service Delivery Analyst within JPMorganChase, you will support service center operations by providing customer service and operational support. The role involves addressing client inquiries, processing transactions, troubleshooting issues, and identifying opportunities to refer services based on client needs. You will use knowledge of products, services, and operating procedures to resolve issues and strengthen client relationships. The position also involves planning and managing work, developing strategic planning, digital literacy, and process automation skills, collaborating with internal stakeholders, mitigating conflicts, and maintaining awareness of fraud prevention strategies.

You will participate in end-to-end change management and use problem-solving techniques to support operational efficiency and high-quality client experiences. Preferred experience includes corporate lending, equipment finance, or other lending services, as well as applying AI/ML technologies, automation, and analytics to improve client solutions and operational processes.

Requirements

• Knowledge or equivalent expertise in customer service operations, particularly transaction processing and troubleshooting.
• Ability to establish productive working relationships with internal stakeholders and drive mutually beneficial outcomes.
• Experience using problem-solving techniques to identify and resolve issues and improve operational efficiency.

Nice To Haves

• Previous experience within corporate lending, equipment finance, or other lending services.
• Proficiency in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.
• Proficiency in driving continuous and process improvement initiatives to ensure high-quality client experiences.
• Developing ability to apply cultural intelligence and data and technology literacy to engage effectively with diverse clients and develop innovative solutions.
• Beginning knowledge of cybersecurity best practices to protect client data, with developing quantitative reporting skills.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to improve efficiency, reduce manual effort, or improve accuracy in operational processes.

Responsibilities

• Process client transactions accurately and efficiently using knowledge of products and services.
• Address client inquiries and troubleshoot issues using operating procedures, digital literacy, and process automation skills.
• Participate in the end-to-end change management process and help influence others and mitigate stakeholder impact.
• Identify opportunities to refer services based on client needs.
• Collaborate with internal stakeholders and mitigate conflicts.
• Maintain awareness of fraud prevention strategies.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed