Loan Servicing Analyst

JPMorganChase • Columbus, OH

2d

About The Position

As a Client Service Delivery Analyst within JPMorganChase, you will contribute to service center operations by providing customer service and support. The role involves addressing client inquiries, processing transactions, troubleshooting issues, and identifying opportunities to refer services based on client needs. You will use knowledge of products, services, and operating procedures to resolve issues and strengthen client relationships. Planning and managing your work, developing strategic planning and digital literacy skills, and applying process automation are important to achieving operational objectives. You will also collaborate with internal stakeholders, mitigate conflicts, and maintain awareness of fraud prevention strategies.

Requirements

• Knowledge or equivalent expertise in customer service operations, particularly transaction processing and troubleshooting.
• Ability to establish productive working relationships with internal stakeholders and drive mutually beneficial outcomes.
• Experience using problem-solving techniques to identify and resolve issues, with a focus on operational efficiency.

Nice To Haves

• Previous experience in corporate lending, equipment finance, or other lending services.
• Proficiency in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.
• Proficiency in driving continuous and process improvement initiatives to ensure high-quality client experiences.
• Developing ability to apply cultural intelligence and data and technology literacy when engaging diverse clients and developing innovative solutions.
• Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to improve efficiency, reduce manual effort, or improve accuracy in operational processes.

Responsibilities

• Process client transactions accurately and efficiently, using developing knowledge of products and services.
• Address client inquiries and troubleshoot issues using knowledge of operating procedures, digital literacy, and process automation.
• Participate in the end-to-end change management process, using beginning proficiency in change management to influence others and mitigate stakeholder impact.
• Collaborate with internal stakeholders and mitigate conflicts.
• Identify opportunities to refer services based on client needs.
• Maintain awareness of fraud prevention strategies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed