Loan Sales Specialist - Katy
About The Position
At OneMain, Loan Sales Specialists help customers access friendly, fast, and affordable financing by listening to their needs and offering tailored solutions. The role operates in a competitive, supportive environment where individual effort and teamwork contribute to success. It offers professional development, advancement opportunities, and compensation that includes an annual salary plus incentives. The specialist supports customers throughout the loan process and loan life cycle, including collections activities, while complying with applicable laws and regulations. They engage with customers and other departments through phone, email, chat, and internal systems, and explain loan terms and optional insurance products so customers understand their choices. The position is on site in Katy. The schedule is Monday through Friday during standard business hours, with some extended weekday hours as needed and possible Saturday work.
Requirements
- High school diploma or GED.
Nice To Haves
- Sales, collections, or customer service experience.
- Bilingual Spanish.
Responsibilities
- Multitask and adapt to changing role demands to provide timely, efficient service.
- Exceed customer expectations through ease, empathy, and encouragement while achieving individual and branch goals.
- Develop new customer connections and maintain existing relationships throughout the loan process and life cycle.
- Present solutions tailored to customers’ needs.
- Manage the loan life cycle, including collections activities, while complying with relevant laws and regulations.
- Engage with customers and other departments through phone, email, chat, and in-house systems.
- Demonstrate an achievement-oriented attitude and drive to succeed.
- Clearly explain optional insurance products, loan terms, and customer options.
Benefits
- Medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance options.
- 401(k) matching up to 4%.
- Employee Stock Purchase Plan with a 10% share discount.
- Tuition reimbursement.
- 15 days of paid vacation per year, prorated based on start date.
- Paid sick leave as determined by state or local ordinance, prorated based on start date.
- 11 paid holidays, including 4 floating holidays, prorated based on start date.
- 3 days of paid volunteer time per year, prorated based on start date.
- Annual salary plus incentives.
- Training programs and opportunities for career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
