Loan Sales Specialist

OneMain Financial • Cape Girardeau, MO

6d • Onsite

About The Position

At OneMain, Loan Sales Specialists listen to customers’ needs and provide access to financing for life’s expenses. The role is in a competitive, dynamic, and supportive environment, with compensation that recognizes individual achievements and team success, plus professional development and advancement opportunities.

The specialist serves customers throughout the loan process and loan life cycle, presenting solutions based on their needs and managing loans, including collections activities. The role requires compliance with applicable laws and regulations, clear education about loans and optional insurance products, and communication through phone, email, chat, and in-house systems. The position is onsite, Monday through Friday during standard business hours, with some extended weekday hours as needed and possible Saturday work.

Requirements

• High school diploma or GED.

Nice To Haves

• Sales, collections, or customer service experience.
• Bilingual in Spanish.

Responsibilities

• Effectively multitask and adapt to changing role demands to provide timely and efficient service.
• Exceed customer expectations through ease, empathy, and encouragement while delivering results related to individual and branch goals.
• Develop new customer connections and maintain relationships by engaging customers throughout the loan process and life cycle.
• Present tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities, while complying with relevant laws and regulations.
• Engage with customers and other departments through phone, email, chat, and in-house systems.
• Demonstrate a goal-oriented drive to succeed.
• Clearly educate and inform customers about optional insurance products, loan terms, and their options.

Benefits

• Health and wellbeing options, including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance.
• 401(k) matching up to 4%.
• Employee Stock Purchase Plan with a 10% share discount.
• Tuition reimbursement.
• Paid time off, including 15 vacation days per year, prorated based on start date.
• Paid sick leave as determined by state or local ordinance, prorated based on start date.
• 11 paid holidays, including four floating holidays, prorated based on start date.
• Paid volunteer time of three days per year, prorated based on start date.
• Annual salary plus incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED