Loan Operations Team 3 Lead
About The Position
This role serves as a Loan Operations Team Leader for Team #3, responsible for maintaining the bank’s loan portfolio and servicing loan customers. The position relies on instructions and pre-established guidelines to perform essential loan servicing functions. The Team Leader will monitor team performance, recommend policy updates, provide guidance and training, communicate team needs to management, conduct team meetings, and approve department work as needed. They will also support team members and other bank coworkers with complex servicing processes, calculations, analysis, and resolutions, while assisting in the development of efficient processes and procedures. This role requires experience and judgment to plan and accomplish goals, and to provide support for special projects.
Requirements
- High School Diploma or its equivalent.
- 2 years loan processing or loan servicing experience.
- Familiarity with a variety of lending and general banking concepts, practices, and procedures.
- Knowledge of Microsoft suite of products (Excel, Word, Outlook, etc.).
- Strong verbal and written communication skills.
- Strong organizational skills.
- Excellent customer service skills.
- Ability to work and think independently.
- Responsibility for knowing and practicing Bank Secrecy Laws (AML/CIP/SAR/CTR/OFAC), the USA Patriot Act, and other related regulations.
Nice To Haves
- Focus in commercial lending preferred.
Responsibilities
- Prepare daily and month-end reconciliations for Loan Control, and other GLs and deposit accounts.
- Review file maintenance for all loans to ensure accuracy and proper authority.
- Review the maintenance cross check report daily, researching and communicating errors.
- Review the Bank Control Change report for accurate rate changes and other system modifications.
- Research and respond to credit bureau disputes received directly from customers and through the EOscar system.
- Review all HELOC advances according to established procedure.
- Perform required investor reporting in coordination with other department team leaders.
- Review the loan disbursement check log daily for discrepancies.
- Prepare various month-end reports.
- Perform research and prepare information requested on loans for collection and/or litigation purposes.
- Assist customers with inquiries in a timely manner.
- Retrieve Ring Central messages from department voicemail and respond promptly.
- Lock all department cabinets and drawers nightly.
- Access, review, and process reports, checklists, and procedures.
- Travel to Darien office on occasion, as needed.
- Monitor the team’s performance regarding adherence to policies and procedures.
- Recommend new or updated policies and procedures to management.
- Provide guidance and training to team members.
- Communicate the needs of the team to management.
- Conduct periodic team meetings.
- Perform required review and/or approval of department work.
- Provide support to team members and bank coworkers on complex servicing processes and issues.
- Assist in identifying, developing, and promoting efficient processes and procedures.
- Provide support for other members of the department, including special projects.
Benefits
- Competitive salary range
- Generous Paid time Off (PTO)
- Health, dental, and vision insurance
- Tax-advantaged FSA and HSA account options
- Retirement benefits including 401k plan with discretionary matching contributions
- Childcare assistance program
- Parental Leave for both primary and secondary caregivers
- Short-term and long-term disability coverage
- Basic Life and AD&D insurance with elective additional coverage
- Mental health & wellness benefits
- Bank-paid Headspace meditation app subscription
- Access to our Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
