Loan Operations Officer

Alliance Bank•Sulphur Springs, TX

22d

About The Position

The Loan Operations Officer oversees Alliance Bank’s general loan operations and real estate department activities, including in-house and secondary-market operations. The role supervises employees, supports lending staff, ensures regulatory compliance, and helps maintain a high standard of customer service. The officer may be issued bank-owned devices and is expected to regularly check and respond to calls, texts, and emails when issued. Schedules are based on business needs and may change, including evening, weekend, or holiday coverage.

Requirements

High school diploma or equivalent.
At least 7 years of experience in progressive management positions at financial institutions.
Previous lending operations experience.
Previous supervisory or management experience.
Ability to read, write, and speak English; bilingual ability is helpful.
Excellent interpersonal communication skills and the ability to respond to employees, customers, third-party vendors, and salespeople with tact, diplomacy, and urgency.
Ability to prioritize tasks so customer service is accomplished before most administrative functions.
Ability to work accurately under deadlines and adapt to a fast-paced environment.
Professional demeanor and ability to handle stressful situations throughout the organization.
Ability to operate basic office equipment, including a PC with job-related software.
Ability to handle bank and customer transactions confidentially.
Knowledge of state and federal regulations.
Knowledge of Alliance Bank’s loan policies, procedures, products, and services.
Ability to work schedules that may include evenings, weekends, or holidays, based on business needs.
Ability to stand, bend, stoop, squat, and kneel; perform repetitive finger, wrist, and hand movements; and lift up to 50 pounds.

Nice To Haves

Bilingual ability.

Responsibilities

Personify Alliance Bank’s mission statement, “The best in all we do.”
Actively sell and cross-sell bank services.
Provide prompt, courteous, and friendly service and model Alliance Bank’s customer experience culture.
Supervise employees, including assigning or revising duties, monitoring and approving timecards, participating in hiring, evaluations, and termination, addressing employee problems, and maintaining knowledge of personnel policies and procedures.
Oversee general loan operations, including monitoring new loan fundings and postings, loan maintenance, payment postings, payoffs, and other servicing across loan types.
Oversee real estate department operations, including in-house and secondary-market operations.
Research problems and assist staff with potential solutions.
Approve invoices for payment.
Prepare quarterly reports and memos for the Board of Directors and/or Accounting.
Serve as backup for department areas as needed, including the Secondary Market.
Provide training to lending staff as necessary and cross-train loan operations staff to improve efficiency.
Ensure compliance with regulatory requirements and remediate audit findings.
Attend daily bank loan committee and past-due meetings.
When issued bank-owned devices, regularly check and respond to phone calls, text messages, and emails.
Participate in community affairs to increase the bank’s visibility and enhance new business opportunities.
Stay updated on Alliance Bank policies and procedures relevant to the position.
Maintain exemplary attendance and punctuality.