Loan Officer
About The Position
The Loan Officer proactively identifies financial solutions for members through in-person interactions and proactive phone calls. The role uses credit union products and services to help members save or earn money, add convenience, and gain peace of mind, while providing outstanding service to internal and external members and demonstrating Advia’s core values: Act with Integrity, Drive Progress, Build & Strengthen Relationships, and Keep People at the Core. The Loan Officer interviews existing and potential members, explains products, services, and policies, identifies member needs, and actively cross-sells appropriate credit union services. The position performs lending and new-account functions, counsels members on financial matters, builds and manages a book of business and lending pipeline, and supports members with electronic services. It also requires staying current on policy and procedure updates and local and national banking and lending trends. This is a full-time, on-site position. The entry salary range is $20.48–$24.57 per hour, with an opportunity for individual-performance incentives. A bilingual premium is available for employees who regularly use language skills to assist members; Spanish proficiency is specifically needed and requires testing.
Requirements
- Strong interpersonal skills; courtesy and tact are essential.
- Ability to work with members and others inside and outside the organization.
- Spanish language proficiency is specifically needed for the bilingual premium; proficiency testing is required.
Nice To Haves
- Experience working in an environment with individual and team goals is preferred.
Responsibilities
- Interview existing and potential members in person and by phone; explain services, products, and policies.
- Identify member needs and professionally cross-sell credit union services and products, including making outbound calls related to CRM and other call-list leads.
- Counsel members on money management and financial matters, including communicating loan denials, explaining decisions, and providing direction for future consideration.
- Perform timely and accurate lending functions and offer lending solutions, including HELOC and business lending.
- Build and maintain a book of business and proactively manage a pipeline to support member relationships and financial well-being.
- Perform new-account functions, explain account and ownership options, and obtain required information and documentation.
- Cross-sell electronic services and assist members with enrollment and understanding the e-statement process.
- Maintain the credit union’s quality and professional reputation.
- Stay informed about policy and procedure updates and local and national banking and lending trends.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Life insurance and disability coverage.
- Paid time off (PTO) and paid holidays.
- Paid parental leave, available after one year of service.
- Learning and development programs.
- Tuition reimbursement, available after one year of service.
- Free telemedicine.
- Employee Assistance Program (EAP).
- Wellness initiatives.
- Paid community action volunteer hours.
- Weekly incentive program based on individual performance.
- Every Sunday off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
