Loan Officer

Advia Credit Union•Comstock Charter Township, MI

15d•$20 - $25•Onsite

About The Position

The Loan Officer proactively identifies financial solutions for credit union members through in-person interactions and phone calls. The role involves recommending products and services that can save members money and time, earn them money, provide convenience, or offer peace of mind. The Loan Officer provides outstanding service to internal and external members while demonstrating the credit union’s core values: Act with Integrity, Drive Progress, Build & Strengthen Relationships, and Keep People at the Core. The position is full-time and onsite, with an hourly entry salary range of $20.48–$24.57 and an incentive opportunity based on individual performance. A bilingual premium is available for employees who regularly use their language skills to assist members; Spanish proficiency is specifically needed and requires proficiency testing.

Requirements

Strong interpersonal skills; courtesy and tact are essential because the role involves personal contact with members and people inside and outside the organization.

Nice To Haves

Experience working in an environment with individual and team goals.
Spanish language proficiency; proficiency testing is required for the bilingual premium.

Responsibilities

Interview existing and potential members in person and by phone, and explain services, products, and policies.
Identify members’ needs and actively cross-sell credit union services and products in an appropriate, professional manner, including outbound calls related to CRM and other call-list leads.
Counsel members on money management and financial matters, including communicating loan denials, explaining decisions, and providing direction for future consideration.
Perform timely and accurate lending functions and offer a variety of lending solutions, including HELOC and business lending.
Build and maintain a book of business to strengthen present, past, and future member relationships.
Proactively build and manage a pipeline that supports members’ financial well-being.
Perform new-account functions, explain account and ownership options, and obtain required information and documentation.
Cross-sell electronic services and help members enroll in and understand electronic services and e-statements.
Maintain the credit union’s quality and professional reputation.
Stay informed about policy and procedure updates and local and national banking and lending trends.