Loan Coordinator

SOUTHERN BANK•Cabot, AR

22h•Onsite

About The Position

The Loan Coordinator assists Loan Officers with duties related to loan origination and servicing existing loans. The role works with customers, Loan Officers, and Loan Processing personnel to complete tasks accurately, promptly, and professionally, supporting service to internal and external customers. The position also protects customer non-public personal information and helps secure information systems in compliance with bank regulations. The coordinator gathers information needed for loan origination, responds to routine customer inquiries, helps prepare loan documentation, and ensures records are scanned and liens are filed on time. The role monitors outstanding documentation and other loan-related items, supports compliance requirements, performs clerical tasks, and serves as a liaison between Loan Officers and the Loan Processing department.

Requirements

High school diploma.
Previous experience in customer service or loan administration.
Knowledge of general banking policies and procedures.
Ability to work effectively with colleagues and manage multiple projects, time, and resources to meet established timeframes.
Effective oral and written communication skills.
Good customer service skills.
Proficiency in Microsoft Office products.
Strong attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

Obtain loan-origination information, including credit reports, appraisals, preliminary title reports, insurance information, flood certificates, Secretary of State searches, and other items.
Answer loan customers’ phone calls and assist with routine inquiries about payoffs, changes of owner, note modifications, beneficiaries, and other loan details.
Assist with preparing disbursement worksheets, loan documentation checklists, and other communications needed to document credit files.
Ensure loan documentation and customer information are scanned into the core system in a timely manner.
Ensure liens, including deeds of trust and notices of liens, are filed promptly to protect the Bank’s lien on collateral.
Assist Loan Officers in ensuring compliance with loan-related requirements, including HMDA and CRA.
Review tracking reports and ensure outstanding items, such as title policies, vehicle titles, appraisals, appraisal checklists, and construction inspections, are received, documented, and cleared.
Perform clerical tasks, including filing, photocopying, faxing, scanning loan files, and organizing and maintaining supplies.
Act as liaison between Loan Officers and the Loan Processing department.
Maintain the confidentiality of customers’ non-public personal information and secure information systems in accordance with bank regulations.
Build customer relationships, address customer needs, and support customer satisfaction and loyalty.
Apply new job-related information in a timely manner and complete work accurately, with attention to all aspects of assigned tasks.