Loan Coordinator

Farm Credit East • Batavia, NY

1d • Hybrid

About The Position

Farm Credit East (FCE) is a leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the Northeast. The Loan Coordinator shepherds loans and credit delivery through the end-to-end lending lifecycle, serving as a liaison among team members and supporting primarily internal operations along with external client-facing responsibilities. The role collaborates with Loan Officers and acts as a first point of contact for customer questions, servicing requests, and documentation needs. It supports operational efficiency and team collaboration to help meet customer needs.

The position supports lending staff and new and existing customers through the full loan lifecycle. Duties include gathering documentation, coordinating credit approvals and loan closing processes, responding to customer requests, processing loan administration tasks, and tracking portfolio information. The role also troubleshoots client issues, coordinates money movement in accordance with policy, and refers potential business opportunities to appropriate colleagues.

Farm Credit East provides training, resources, and professional development. Hybrid work options may be available after two weeks of employment, depending on the role, customer and team needs, individual performance, and manager discretion. The stated salary range is $55,000–$65,000, commensurate with experience.

Requirements

• Bachelor's degree in Agriculture, Agri-Business, Economics, Finance, Business, or a related field.

Responsibilities

• Perform day-to-day activities that assist lending staff in supporting new and existing customers throughout the lending lifecycle.
• Collect loan documentation, including customer financial information.
• Interact with Credit and serve as a liaison to team members during the loan approval process.
• Initiate preliminary credit packages in the system for modifications, renewals, and similar transactions.
• Order and obtain third-party reports, including appraisals and title reports.
• Coordinate with document preparation, legal, closing, funding, and booking teams.
• Respond to customer requests involving movement of money, loan disbursements, wires, ACH transactions, and payments.
• Manage accounts receivable for prepaid closing fees and professional services of the Association.
• Act as a point of contact for internal request forms and manage them through the applicable stages, from initiation to completion.
• Perform quality assurance on shared documentation.
• Prepare document checklists and execute loan administration tasks.
• Confirm loan documentation has been received and filed.
• Request or generate reports to track and monitor the team's portfolio.
• Troubleshoot client questions and issues.
• Service customer requests involving payments, wires, and draws, engaging other Association roles as needed to ensure policy compliance.
• Identify potential opportunities and refer them to the appropriate team member.

Benefits

• 401(k) match of up to 6% of salary, with verified student loan payments potentially qualifying for an employer match for employees unable to take full advantage of the 401(k) match.
• Defined contribution retirement plan funded at 2–9% of salary depending on years of service.
• Short-term incentive program to reward business results.
• 15–25 days of vacation leave per year, depending on years of service.
• 12 days of holiday leave per year.
• 7.5 days of sick leave in the first year and 12 days per year thereafter, with unlimited rollover of unused sick leave.
• Up to 80 hours of paid parental leave for birthing, non-birthing, and adoptive parents.
• Additional family care leave options under SMLA and company policy.
• Medical, dental, and vision plans, including preventive care and wellness programs.
• Health Savings Account.
• Life insurance at 2x base pay.
• Accidental Death and Dismemberment insurance at 2x base pay.
• Long-term disability insurance at 2/3 base pay.
• Tuition reimbursement.
• Continuing education and training.
• Employee Assistance Program offering tools and resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level