Loan Coordinator
About The Position
Farm Credit East is a provider of loans and farm advisory services to agricultural business owners across an eight-state Northeast territory. The Loan Coordinator supports the end-to-end lending lifecycle, serving as a liaison among team members involved in loan delivery. The role focuses primarily on internal operations and also includes external, customer-facing responsibilities. Loan Coordinators collaborate with Loan Officers and serve as a first point of contact for customer questions, servicing requests, and documentation needs. The role supports operational efficiency across lending processes and builds collaboration to meet customer needs. Farm Credit East provides training, professional development, and technology for customer relations, internal communication, and service delivery. Hybrid work options may be available after two weeks of employment, subject to the role, customer and team needs, individual performance, and manager discretion.
Requirements
- Bachelor’s degree in Agriculture, Agri-Business, Economics, Finance, Business, or a related field.
Responsibilities
- Perform day-to-day activities supporting lending staff and new and existing customers throughout the lending lifecycle.
- Collect loan documentation, including customer financial statements.
- Liaise with Credit and team members during the loan approval process.
- Initiate preliminary credit packages in the system for modifications, renewals, and other related matters.
- Order and obtain third-party reports, including appraisals and title reports.
- Coordinate with document preparation, legal, closing, funding, and booking teams.
- Respond to customer requests involving movement of money, loan disbursements, wires, ACH transactions, and payments.
- Manage accounts receivable related to prepaid closing fees and Association professional services.
- Serve as a point of contact for internal request forms, handling tasks from initiation through completion as appropriate.
- Perform quality assurance of shared documentation and prepare document checklists.
- Execute loan administration tasks and confirm loan documentation is received and filed.
- Request and/or generate reports to track and monitor the team’s portfolio.
- Troubleshoot client questions and issues.
- Service client requests involving payments, wires, and draws, engaging other Association roles as needed to ensure compliance with policy.
- Identify potential business opportunities and refer them to the appropriate team member.
Benefits
- 6% 401(k) match, with verified student loan payments potentially qualifying for an employer match up to 6% for employees unable to take full advantage of the 401(k) match
- Defined contribution retirement plan funded at 2–9% of salary depending on years of service
- Short-term incentive program
- 15–25 days of vacation leave per year depending on years of service
- 12 days of holiday leave per year
- 7.5 days of sick leave in the first year and 12 days per year thereafter, with unlimited rollover of unused sick leave
- Up to 80 hours of paid parental leave for birthing, non-birthing, and adoptive parents
- Additional family care leave options under SMLA and company policy
- Medical insurance
- Dental insurance
- Vision insurance
- Health Savings Account
- Life insurance at 2x base pay
- Accidental Death and Dismemberment insurance at 2x base pay
- Long-term disability insurance at 2/3 base pay
- Tuition reimbursement
- Continuing education and training
- Employee Assistance Program
- Wellness programs
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What This Job Offers
Job Type
Full-time
