Loan Collector - Midvale, UT (In Office)

Zions Bancorporation•Midvale, UT

3d•$20•Onsite

About The Position

Zions Bancorporation is hiring a Loan Collector for its Technology Campus in Midvale, Utah. This is an in-office role with a schedule of either Monday through Friday or Tuesday through Saturday, 9:30 a.m. to 6:00 p.m. Compensation is up to $20.00 per hour, depending on experience. The role may also be considered a field collection job. The Loan Collector contacts customers about delinquent accounts, determines the reasons for delinquency, and seeks payment commitments or negotiates payment in full or payment arrangements. The position updates customer accounts in a computer system, applies established collection guidelines, and develops repayment schedules with alternatives while explaining the consequences of delinquency. It also includes skip tracing and due diligence to support compliance with federal regulations and adherence to the Fair Debt Collection Practices Act and state and federal bankruptcy laws.

Requirements

High school diploma or equivalent.
Some experience in collections, customer service, preferably in banking or finance, or other directly related experience.
Basic knowledge of consumer and small business loans, credit cards, overdrafts, and collection processes.
Excellent customer service skills.
Solid verbal communication skills and effective telephone techniques; ability to be firm, direct, and concise while maintaining a professional manner.
Ability to deal effectively and professionally with borrowers, attorneys, and third parties to cure past-due accounts.
Solid follow-up and negotiation skills.
Ability to work independently, prioritize, and organize work.
Basic knowledge of regulatory requirements.
Solid math, reading, writing, reasoning, and PC skills, including Excel and Word.

Responsibilities

Contact customers by telephone about delinquent accounts, determine the reasons for delinquency, and obtain payment commitments or negotiate payment in full or payment arrangements.
Update customer accounts in a computer system.
Follow established guidelines when determining appropriate collection remedies.
Develop repayment schedules with various alternatives and explain the consequences of delinquency to customers in an effort to obtain payment.
Perform skip tracing and due diligence functions to ensure compliance with federal regulations.
Adhere to the Fair Debt Collection Practices Act and state and federal bankruptcy laws.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance starting day one.
Life and disability insurance.
Paid parental leave and adoption assistance.
Health Savings Account, Flexible Spending Account, and dependent care accounts.
Paid training, paid time off, and paid federal holidays and applicable state holidays.
401(k) plan with company match and profit sharing.
Competitive compensation in line with work experience.
Mental health benefits, including coaching and therapy sessions.
Tuition reimbursement for qualifying employees enrolled in an accredited degree program related to business needs, up to $5,250 per calendar year; employees are eligible upon hire.
Employee Ambassador preferred banking products.